Help with completing online forms Click to get info
If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.
COVID-19 update
If you're a council tenant having trouble with rent payments during this time, please contact our rent team via email
If your enquiry is urgent, please contact us on 020 8496 4197.
Rent arrears text alerts
We will be sending automated text messages to residents that are in rent arrears. If you receive one of these messages please contact The Rent Team at Rents@walthamforest.gov.uk or call 0208 496 4197 so we can work together and support you during this challenging period. Please quote your pay reference and address when contacting us.
There will be no duty rent officer available in Cedar Wood House on Wednesdays and Fridays, and no telephone cover is available on these days. Customers should email Rents@walthamforest.gov.uk or contact the call centre if they have any queries on 0208 496 3000 (Wednesdays only)
You can pay your rent quickly and simply online.
You can also pay your rent by Direct Debit.
If you would like to pay your rent by Direct Debit, please complete the Direct Debit form and return to your Bank or email rents@walthamforest.gov.uk
How to register for your online account
To pay your rent online, you can register with your debit card details.
Registering is easy and you can do it online here
Once you've registered, you can pay for all council services using the three digit security code on the back of your card.
You can still pay without registering, but you'll have to enter your card details in again every time you want to pay for something.
So register today and save yourself time.
Pay online now
To pay you simply put in your payment reference and the amount you want to pay.
Your payment will be added to your basket. You can then login and pay using your online account.