Paying your leaseholder service charge



COVID-19 update

If you are a Leaseholder, Managing Agent or a Legal Representative of the Leaseholder and need to contact our home ownership team during this time please use our form.

Contact your home ownership team

Please do not enter account numbers or other personal information in the description box.

Please confirm whether you are the Leaseholder or whether you are filling out this form on behalf of a Leaseholder.

If your enquiry is urgent, please contact us on 020 8496 4197.


As a leaseholder, service charges are your share of the costs of maintaining your block and services.

These services include:

  • ground rent and buildings insurance
  • routine repairs, cleaning, maintenance, major repairs and improvements
  • electricity charges for any shared areas, for example, lighting, power to lifts and entry systems
  • administration charges


The most convenient way to pay your service charges is online.

Pay your service charge online here

Standing order or direct debit

To set up a monthly standing order, contact  0208 496 4197 or alternatively you can use the bank details below:

  • Account number 03712060
  • Sort code 20-00-00
  • Account name: London Borough of Waltham Forest

Remember to quote your invoice number on the reference.

By phone

You can pay over the phone using your debit/ credit card. Make sure you have your invoice number with you when you call.

Phone 020 8496 3000 and select option two.

At your bank

Use the slip attached to your invoice to make sure that the payment reaches your service-charge account.

Remember to write your service-charge account number on the back of any cheques you send, or the payment may not reach your account.

In April every year you’ll be sent an estimated bill of your service charges for the next 12 months.

This is an estimate. Your final bill won’t be known until 18 months later, usually in October.

Sometimes this bill is higher or lower than the estimate. If it’s higher, you’ll be billed for the shortfall. If it’s lower, we’ll reimburse you.

So for example, this year you’ll be sent a bill in April 2016 for service charges until April 2017, but the exact amount won't be known until October 2017.

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report.  Staff are available to support you if you need it.​​​​​​​