Our performance: How are we doing?

""
Month Calls made Answered in 20s Abandoned after 20s
February 2016 51,479 80.49% 1.71%
January 2016 44,313 79.91% 2.08%
December 2015 37,108 86.98% 1.25%
November 2015 42,505 84.33% 1.29%
October 2015 43,101 81.21% 1.3%
September 2015 46,674 69.06% 2.96%
August 2015 36,989 81.89% 1.02%
July 2015 44,665 74.97% 1.83%
June 2015 50,456 62.60% 4.21%
May 2015 44,985 65.06% 4.47%
April 2015​ 48,005 81.8% 1.4%
March 2015 49,546 83.5% 1%
Total 539,826 ~ ~

 

Month Telephone Face to face Online Email Letter
​January 2016 76.6%​ ​5% ​16% 2%​ ​0%
December 2015 78.3% 6% 14% 2% 0%
November 2015 83.5% 2.9% 11.5% 2.1% 0%
October 2015 84.7% 1% 10.5% 3.8% 0.1%
September 2015 82.5% 4.1% 3.8% 9.5% 0.1%
August 2015 85.1% 2% 2.9% 9.9% 0%
July 2015 80.4% 2.4% 4.1% 13% 0.1%
June 2015 80.7% 5.5%​ 3.1% 10.6% 0.1%
May 2015 82.5% 4.1% 3.8% 9.5% 0.1%
April 2015 82.5% 7.4% 5.8% 4.3% 0.1%
March 2015 81.1% 7.2% 8% 3.6% 0%
February 2015 71.8% 15.2%​ 8.1% 4.9% 0%

 

Month Emails
January 2016 5,240
December 2015 ​3,771
November 2015 4,011
October 2015 4,586
September 2015 ​5,666
​August 2015 ​4,731
July 2015 5,959
June 2015 5,161
​May 2015 ​5,366
​April 2015 ​6,627
March 2015 6,198
February 2015 4,667
Total 60,471

 

Month Calls made Answered in 20s
February 2016 7,277 66.94%
January 2016 7,315 67.94%
December 2015 6,742 61.72%
November 2015 7,813 47.44%
October 2015 9,268 48.71%
September 2015 9,421 51.31%
August 2015 6,762 74.52%
July 2015 8,849 70.03%
June 2015 8,707 67.67%
​May 2015 ​7,548 60.6%​
​April 2015 ​7,943 ​58.1%
March 2015 9,678 35.5%
Total 83,243 ~

 

Month Visitors
January 2016 88,624
December 2015 87,029
November 2015 92,706
October 2015 101,670
September 2015 110,510
August 2015 81,802
July 2015 87,406
June 2015 80,472
May 2015 92,920
​April 2015 ​84,162
March 2015 86,249
February 2015 76,576
Total 985,964​​

 

Month Received Answered in 20 days Upheld Partially upheld Not upheld
March 2015 6 6 2 0 4
February 2015 9 8 4 2 3
January 2015 1 1 0 1 0
December 2014 2 2 0 2 0
November 2014 2 2 1 1 0
October 2014 4 4 2 1 1
September 2014 4 4 3 1 0
August 2014 3 3 2 0 1
July 2014 4 4 1 2 1
June 2014 7 7 2 4 1
May 2014 3 3 2 0 1
April 2014 2 2 0 0 2
Total 47 47 19 14 14

 

Month Compliments
March 2015 0
February 2015 1
January 2015 1
December 2014 0
November 2014 0
October 2014 0
September 2014 1
August 2014 0
July 2014 0
June 2014 0
May 2014 0
April 2014 0
Total 3

 

Month Received Answered
within 20 days
Upheld Upheld
fully
Upheld
partially
April 2014 3 3 2 1 0
May 2014 1 1 0 1 0
June 2014 6 6 4 0 2
July 2014 4 4 2 1 1
August 2014 4 4 3 0 1
September 2014 5 5 4 0 1
October 2014 1 1 0 0 1
November 2014 2 2 1 0 1
December 2014 3 3 3 0 0
January 2015 1 1 1 0 0
February 2015 0 0 0 0 0
March 2015 2 2 0 1 1
2014-2015 total 32 32 20 4 8
April 2015 3 3 2 1 0
May 2015 0 0 0 0 0
June 2015 1 1 1 0 0
July 2015 2 2 2 0 0
August 2015 2 2 0 2 0
September 2015 1 1 0 1 0
October 2015 1 1 1 0 0
November 2015 1 1 1 0 0
December 2015 0 0 0 0 0
January 2016 0 0 0 0 0
February 2016 3 3 3 0 0
March 2016 0 0 0 0 0
2015-2016 total 14 14 10 4 0
April 2016 2 2 2 0 0
May 2016 6 6 5 0 1
2016-2017 total 8 8 7 0 1
Month 2014 2015 2016
January no data 4 n/a
February no data 6 n/a
March no data 4 3
April 0 6 9
May 4 3 5
June 1 7 3
July 5 6 ~
August 4 6 ~
September 3 1 ~
October 5 0 ~
November 2 3 ~
December 0 4 ~
Total 24 50 20