Other key services

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Emergency Services

If you are in immediate danger call 999

For a non-emergency Police enquiry call 101

For a non-emergency Medical enquiry 111

Worried about your mental health or someone else’s?

Speak to the Samaritans.

  • Available 24/7
  • Call 116 123

If you smell gas

  • Report a gas leak.
  • Available 24/7
  • 0800 111 999

​Serious flooding or a water leak

Contact the London Fire Brigade by calling 999

If a family member, partner or carer hurts, threatens, or tries to control you

You are not to blame.

You are not alone.

Use these numbers to get help now.

Speak to the Domestic Abuse Helpline.

  • Available 24/7
  • 0808 200 0247

If you are in danger but cannot speak

  • Call 999
  • Respond to the questions from the call operator by coughing, tapping, or pressing 55.

Speak to the helpline for victims of rape or sexual assault

  • Available 12pm to 2.30pm and 7am to 9.30pm Monday to Sunday
  •  0808 802 9999

Speak to the helpline for male victims of domestic abuse

  • Available 24/7
  • 0808 801 0327

Speak to the helpline if you are harming your partner or family member.

  • Available 24/7
  • 0808 802 4040

Concerned about drug or alcohol addiction for yourself, or a friend, or family member

Speak to Frank for confidential advice on issues around drugs.

  • Available 24/7
  • 0300 123 6600

Speak to Drinkline for support around alcohol.

  • Available 9am to 8pm Monday to Friday
  • 11am to 4pm Saturday to Sunday
  • 0300 123 1110

Worried about debt, money, employment or benefits

Speak to the Money Advice Service

  • Available 8am to 6pm Monday to Friday
  • 0800 138 7777

Get help finding a job through GOV.uk

Check you are claiming every benefit you are entitled to

Help with Waltham Forest Council Housing

Report a repair.

  • Available 24/7
  • 020 8496 4197
  • Select Option 4 and then Option 1

General housing query.

  • Available 24/7
  • 020 8496 4197
  • Select Option and then Option 2

LGBTQ+ support or advice

Speak to the helpline.

  • Available 10am to 10pm Monday to Sunday
  • 0300 330 0630