Who to contact Click to get info
Where to go Click to get info
Address: 869, Forest Road, Walthamstow, E17 4UH
Local Offer Click to get info
This service is available to all children and young people with all levels of need as front door service for Waltham Forest.
SEN Provision Type: Universal
How to report adult safeguarding concerns Click to get info
Safeguarding is aimed at anybody aged 18 or over who has care and support needs and who is unable to protect themselves from either the risk or the experience of abuse or neglect.
Local services must work together to safeguard adults in a way that supports them to make choices and have control about how they want to live.
If you think a crime is being or has been committed, or someone is in immediate danger, call the police on 999.
If you have urgent concerns that you or someone you know, is being abused or neglected, you can contact the safeguarding adults team at Waltham Forest Direct on 020 8496 3000.
Your call will be treated in the strictest confidence.
Otherwise, please complete our online referral form to raise a safeguarding concern.
If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service computer to log your request or report. Staff are available to support you if you need it.
If you're concerned about yourself Click to get info
Your safeguarding concern will be passed to adult social care who will contact you to talk about it.
We’ll discuss what you want to happen, whether you have someone to support you or whether an advocate is needed to help you explain what you need.
We may have to collect more information so we can decide if a section 42 enquiry is needed or, if there’s another action that should be taken.
If you're concerned about someone else Click to get info
If you’re concerned about someone else, we may need to collect more information so we can decide if what we call a ‘section 42 enquiry’ is needed.
We’ll need to find out if the person you are concerned about has capacity to consent to the safeguarding process and whether they require an advocate to support them.
When you raise the safeguarding concern we’ll agree how to provide you with feedback about your concern. There may be some situations where we’re unable to fully disclose information to you, such as if the matter becomes a criminal investigation.
What is a section 42 enquiry? Click to get info
A section 42 enquiry relates to the duty of the Local Authority to make enquiries, or have others do so, if an adult may be at risk of abuse or neglect. This happens whether or not the authority is providing any care and support services to that adult. It aims to decide what, if any, action is needed to help and protect the adult.
The scale of the enquiry, who leads it, the format it takes and how long, will depend on the particular circumstances.
It will usually start with asking the adult about their view and wishes, which will often determine what next steps to take.
Everyone involved in an enquiry must focus on improving the adult's wellbeing and work together to that shared aim. At this stage, the local authority also has a duty to consider whether the adult requires an independent advocate to represent and support the adult in the enquiry.
The objectives of an enquiry into abuse or neglect are to:
- establish facts
- ascertain the adult's views and wishes
- assess the needs of the adult for protection or support and redress, and how they might be met
- protect the person from the abuse and neglect, in accordance with the wishes of the adult
- make decisions about what follow-up action should be taken with the person or organisation responsible for the abuse or neglect
- enable the adult to achieve resolution and recovery
An enquiry could range from a conversation with the adult, or their representative or advocate, prior to initiating a formal enquiry under section 42, right through to a much more formal multi-agency plan or course of action.
What happens as a result of the enquiry should reflect the adult's wishes wherever possible, as stated by them or by their representative or advocate.
If the adult lacks capacity to engage with the process, any decision made must be in their best interests and be a proportionate response to the concern.