Major works


What are major works?

Major works are usually non-routine building programmes to maintain or improve your building.

As a leaseholder you are responsible for paying for these.

Works can include

  • replacing windows/ roof
  • lift renewal
  • structural repairs
  • installing CCTV
  • fire risk assessments
  • landlord electrical

How you’ll be consulted Click to get info

Before any work starts on your building you’ll have your opportunity to let us know what you think every step of the way.

This consultation starts with you receiving full notification of the work we plan to carry out.

Work will often be carried out by one of our partner contractors and you’ll be invited to evaluate their quotes and reply in 30 days.

Alternatively, you and your resident association are entitled to nominate a contractor of your choice to bid for the contract.

Post Office and PayPoint outlets

You can pay your invoice at any Post Office or PayPoint site using your Waltham Forest OneCard. 

If you need a Waltham Forest OneCard, or if you have any questions, please contact Income Services

Phone 020 8496 3000


Pay online

You can pay securely online using your debit or credit card.

Pay your bill online here


If you have a debit/ credit card card, you can make a payment over the telephone. Have your invoice number or service charge account number ready when you call.

Phone 020 8496 3000 and select option two.

Through your bank

You may make a payment by BACS through your bank using the details below.

  • Account number: 03712060
  • Sort code: 20-00-00
  • Account name: London Borough of Waltham Forest.

Remember to quote your invoice number as the reference.

Standing order

If you would like to pay by standing order, please contact Income Services on 020 8496 3000 for a standing order mandate.

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report.  Staff are available to support you if you need it.​​​​​​​

Contact Click to get info

If you are a Leaseholder, Managing Agent or a Legal Representative of the Leaseholder and need to contact our home ownership team please use our form below. Please do not enter account numbers or other personal information in the description box.

Contact your home ownership team
Phone: 020 8496 3000