Who can apply Click to get info
We may be able to help you if you:
- are aged 16 or over
- have recourse to public funds
- have been continuously resident in Waltham Forest for the previous six months, unless you are fleeing domestic violence or leaving an institution
- have not been housed in Waltham Forest by another local authority
- are entitled to a qualifying benefit such as:
- Income Support
- Universal Credit
- Income-based Jobseekers' Allowance
- Income-related Employment Support allowance
- Pension Credit
- Housing Benefit
- Council Tax Support
- are not in a hospital, care home or prison (unless you are due to be discharged within six weeks)
- do not have savings you could use to meet the need
- have not received a DWP Social Fund Crisis Loan, or Waltham Forest Local Welfare Assistance help , within the past 6 months
- are seeking support to pay for an approved item
- do not have enough resources to prevent serious risk to your own, or your family’s health or safety
Priority is given to:
- families with children
- people with disabilities
- people over 65
Who can't apply Click to get info
We cannot help you if:
- You are waiting for your first DWP payment
- You have a change in your circumstances, but remain on DWP benefit
- Your DWP benefit has been disallowed
- Your DWP benefit has been sanctioned
In these situations, you will need to contact your local DWP office, who may be able to grant you a short term benefit advance.
For full eligibility criteria read the Waltham Forest Local welfare Assistance scheme proposed policy and qualifying criteria (70KB Word doc).
How to apply Click to get info
Use our online form to apply.
If you have problems using a computer for health or disability reasons, you can either
- contact us by telephone, email or in writing and we may be able to call you and take the information over the telephone,
- visit one of our Library Plus branches where you can complete the form, or seek assistance from a member of staff. .
We will contact you to get identification (preferably photo ID), unless you are already receiving Housing Benefit and/or Council Tax Support from Waltham Forest council.
We will need to see the last 3 months statements for all your bank accounts.
We may also need to see other evidence depending on what help you are asking for. More information is given on the application form.
What happens next Click to get info
If you have given all the information and evidence we need, we will generally deal with requests for assistance within a week. If your need is very urgent, for example for food or utility bills, we will aim to deal with your request the next working day.
We will give you the result of your application and make arrangements to provide you with the help you requested. If you are not successful we will let you know and we may be able to offer some other sources of help.
If you disagree with our decision you can appeal.
Appealing our decision Click to get info
You can appeal against any decision made except:
- Decisions made by Waltham Forest Community Credit Union to refuse an application for a loan, or to offer a loan for less than the amount applied for.
- A decision to award an application for assistance in full.
- How the decision to award for assistance is made such as the decision to use of non-cash awards or the choice of any goods provided as part of the assistance.
You must make your appeal within 14 days of receiving the decision.
You should email email@example.com and describe the reasons you disagree with our decision.