Leaseholder repair responsibilities


As a leaseholder, you’re responsible for maintaining the inside of your home.

This includes:

  • inside decoration, carpets, floors and fittings
  • furniture and appliances
  • internal plumbing and wiring
  • doors inside and glass in your windows.

Some maintenance requires you to get permission from the council before you start.

So contact us before you do any of the following.

  • Anything that will affect the external appearance of your house - eg installing a satellite dish or painting the exterior.
  • Front door. If you plan to replace your front door, please contact us first as all new doors must pass specific fire regulations.
  • Lofts: Any space above your home belongs to the council. If you need to access this to do any repairs, you’ll need to get permission first.
  • Laminate flooring: You need to make sure you have adequate sound proofing before you lay any flooring. Check with us before you do.

If you don’t get permission you may have to return your property to its previous condition at your own expense.

Waltham Forest Council, is responsible for maintaining the structure of your home, and all shared areas. This includes:

  • your building's structure including the roof, guttering and window frames,
  • maintaining the shared parts of the building eg lifts and stairs,
  • shared plumbing/ heating systems/ electrics,
  • buildings insurance.

How to report a repair Click to get info

If you find something that needs repairing, please contact us immediately.

Phone 020 8496 3000 Monday to Friday 8am to 6pm 

For emergencies outside these hours and bank holidays 

Phone 0208 496 3000

Contact Click to get info

To get permission, contact Property Services today.


Phone 0208 496 3000