Who can order?
Leaseholders and council residents living in a communal block, flat or gated premise.
If you have lost, misplaced or need a new key/fob you can order a new one.
Keys and fobs price list
£13.35 for the first one
Additional £7.02 per extra fob
All orders for new keys or fobs must be made online using the online payments portal.
Please make sure to pay the right amount as per the price list displayed above as no refunds will be issued for keys and fobs payments.
Once the payment has been made residents will be contacted when their keys or fobs are ready for collection. (This process can take up to 10 open days).
When collecting the keys or fobs, the receipt number should be taken to the collection point, along with two forms of ID.
- Valid passport
- Driving licence
- Council tax bill (current year)
- Utility bills such as electricity, gas, water, home internet (dated within the last 3 months)
Due to the Covid-19 pandemic, Cedar Wood House is temporarily closed.
Until further notice, all keys and fobs collections are done at Leytonstone library.
- Monday 9am to 7pm
- Tuesday 9am to 7pm
- Wednesday 9am to 7pm
- Thursday 9am to 7pm
- Friday 9am to 7pm
- Saturday 9am to 6pm
- Sunday 12pm to 4pm
Leytonstone E11 1HG
If your fob is malfunctioning, please call 0208 496 3000 and select Housing to report it. We will arrange a repair/replacement.