Annual Residents Day Click to get info
Residents Day is Waltham Forest Housing’s annual summer fun day, which all council tenants and leaseholders in the borough are invited to attend. The purpose of the day is to inform customers of new initiatives, secure customer views on existing services and changes they would like and to identify customer priorities. Stalls are on display from various housing teams, council departments and partner agencies, where residents can get advice and information about the services we provide. We also have a number of fun and informative activities available for people of all ages.
Tenant, resident and leaseholder association (TRLA) Click to get info
This is a group who are elected by their fellow residents to share the views of their estate/ neighbourhood with Waltham Forest Housing.
Why create an association?
- you can be the voice for your estate
- improve the sense of community well being
- improve residents living conditions/ facilities
- reduce antisocial behaviour
- get direct contact with Waltham Forest Housing staff
How to form an association
You’ll need a minimum of three members to start as each association needs a chairperson, a vice chair and a secretary.
We can support you with:
- free training opportunities
- startup grant of £250 for stationary, publicity, postage, hall hire, refreshments, fares to meetings
- discretionary grant funding up to £700 to enable you to hold activities / events in your area
- annual insurance cover for your association
If you wish to set up an association, contact us today.
Strategic Tenant and Residents Panel Click to get info
The Strategic Tenant and Residents’ (STAR) Panel is a group of trained council tenants and leaseholders who meet regularly to influence strategic decision making concerning housing services. The panel is chaired by Cllr Khevyn Limbajee, the lead member for Housing. Panel members were selected through a competency based recruitment processes and will serve for up to three years.
Residents’ Complaint Panel Click to get info
The Residents’ Complaints Panel (RCP) is made up of six Waltham Forest Housing (WFH) residents who aim to ensure WFH is learning from complaints and using feedback to improve services. The panel meet quarterly to review complaints performance and analyse data to highlight trends. The RCP is also working towards becoming a “designated tenants’ panel” and will give residents the opportunity to have their complaint considered by the RCP if they are not happy with the outcomes of the Councils internal complaints procedure.
Resident-Led Scrutiny Click to get info
In-depth reviews of council services carried out by trained local residents.
Resident scrutiny reviews are commissioned by the STAR Panel and trained residents can participate on a project by project basis depending on their interest in a particular area.
The scrutiny team makes formal recommendations which the STAR panel will take to the Housing Management Team. The Housing Management Team will produce an action plan based on the recommendations and progress is monitored by the STAR panel.
If you are interested in getting involved in a resident-led scrutiny review, please contact the Inclusion and Engagement team who will inform you of future training sessions.
Benefits of taking part in scrutiny
- change and improve your neighbourhood
- gain new skills and expand your CV
- meet with the executive housing management during a scrutiny project and challenge them about the running of the service
Tenant Management Organisations (TMOs) Click to get info
This is a group set up by local residents to self-manage the maintenance/ cleaning/ rent collections of their estate.
To find out how you can manage your own block, contact us.
Resident Estate Inspector Click to get info
As an estate inspector, you can volunteer to accompany council staff on estate inspections.
This gives you the chance to show Waltham Forest Housing directly any maintenance issues with your estate.
To become your estate’s inspector contact, simply phone your local contract manager.
- South area: Gary Riley 0777 902 3658
- North area: Calvin Cadogan 0796 691 5225
If you are unsure what area your estate/street is based in, contact the inclusion and engagement team.
Surveys and focus groups Click to get info
Your feedback really does help make housing better in Waltham Forest.
We frequently do surveys and focus groups so you can tell us exactly what you think about the service you get.
To take part in a focus group email us today!