Helping you use the internet



If you feel you need help to use the internet, then you’re not alone. One in nine people in the borough don’t have access to the internet, or don’t know how to use it.

We think that everybody in Waltham Forest should have access to the internet and feel confident enough to use it.

That’s why we’ve put together a lots of different ways of helping you get online.

Reading or translating web pages for you

We are currently changing the tool we have on the site that enables you to have our our web pages read out to you or to translate them into another language.

We expect the new tool to be on the site in the next 2 to 3 weeks.

We apologies for any inconvenience this causes you whilst we change things over.

Web Chat: get your questions answered straight away

When you see the Chat With Us box at the bottom of a web page, it means that one of our Customer Service Advisors is available to answer your questions.

All you do is click the box and type in your question, and they’ll type their reply back to you.

Chat With Us will only show when an advisor is available within office hours (Monday to Friday 9 am to 5pm).


No computer - no problem. All our libraries have computers with internet connection which you can use for free with your library card.

If you have your own smartphone, tablet or laptop, you can take it along to a Waltham Forest library along with your library card and use the internet connection there for free.

Find out about your nearest library

Free classes and events Click to get info

We’ve set up a calendar of free events and informal training sessions across Waltham Forest. We’ve got events for everyone – from total beginners to confident internet users who want to learn further. 

Find free classes and events

We have a team of volunteers across the borough who can teach you to use the internet with more confidence.

Our Digital Champions help organise free learning events in your local area such as library drop-in sessions or one-to-one coaching.

Digital Champions can help you with:

  • setting up an email account
  • making online transactions
  • setting up your digital devices - such as a phone, computer, or tablet
  • account security
  • telling you where you can access free Wi-Fi
  • …and much more

Where can I find my nearest Digital Champion?

Find out more about the library events which are run by Digital Champions in the section on this page called ‘Free classes and events’. Or you can contact your local library.

Find a local Digital Champion for one-to-one coaching, by emailing


We’re currently putting a lot of our services online. That means you can apply, book, report and pay for a lot of your council services from this website.

If you set up an online My Account with us you can do things like:

  • arrange for us to remove a large piece of unwanted furniture
  • report fly-tipping or noise
  • manage your Council Tax online – such as making payments and checking your Council Tax band

You can register for My Account here.

Read our easy guide to registering for My Account.


Internet and digital skills learning

Waltham Forest Digital our web page links to some of the support you can get locally

Age UK runs a computer learning centre where adults aged 50+ can learn digital skills for computers, mobiles and laptops. Their emphasis is to make learning easy and fun.

Lifestyle Management Company provides online digital skills training for people with learning differences or disabilities. Select ‘Your Lifestyle’ then ‘Home Tutoring’. 

Learn My Way offers free courses on using a computer, browsing the web, sending an email and finding work online.

AbilityNet helps people with disabilities to change their lives by using digital technology at home, at work and in education.

Staying safe online

Get Safe Online gives practical advice on how to protect yourself and your computers against fraud, identity theft and online viruses. It contains guidance on–safe online shopping, gaming and dating.

Cheap broadband deals explains what a broadband internet connection is. It also gives information and advice on what to look out for when you’re shopping for a broadband deal.

Broadband Choices compares the best broadband prices in your area. Their handy postcode comparison calculator is regulated by Ofcom – which means you can trust it will give you impartial advice.