Help and support for vulnerable residents


As a Council, we have support structures in place to help make sure residents have the support they need throughout this period of national lockdown to access food, prescriptions and other support.

If you urgently need help to access food and other support, call our Resolution Centre on 020 8496 3000 from 7am to 7pm seven days a week. 

Browse a list of resources and information for those vulnerable or self-isolating...

Tesco and Iceland

The Council can help vulnerable residents to access to access priority delivery slots at Tesco and Iceland in order to shop directly from these supermarkets. For assistance in setting up an online account with Tesco or Iceland, call our Resolution Centre or complete this online form.

After completing the form, one of our Customer Service Agents will get in contact directly to confirm eligibility and create an account on your behalf.

Morrisons (free doorstep delivery)

You can place a food order directly with Morrisons by phoning 0345 611 6111 and selecting option 5. This is a service where payment for food is taken by card once the food is delivered. This means that residents must set up an online account. The delivery is provided free of charge.


If you are trying to shop with Sainsbury’s but are unable to place an order online, call them directly on 0800 917 8557 to access their telephone ordering service.

Age UK Waltham Forest shopping service

In addition to the befriending support they are currently offering, Age UK Waltham Forest are offering a food shopping service for residents aged 60+ who are in isolation and unable to rely on family, trusted friends or neighbours for adequate support.

Call 0208 558 5512 or where they will assess your eligibility, help you with your shopping list and order and deliver a maximum of 15 food items to your door. Depending on the level of demand, Age UK will prioritise residents most in need.

Social distancing will be maintained during the delivery process. Money will not be physically exchanged, but Age UK will call you to pay over the phone. If you cannot pay by card over the phone or bank transfer, they will try to make alternative arrangements.

Access a local food bank Click to get info

If you are unable to pay for food, our Resolution Centre can help to connect you with a local food bank.

The NHS Volunteer Responder service connects vulnerable residents with volunteers nearby who can help with shopping as well as friendly ‘check-in’ chats on the phone and prescription collections in instances where local pharmacies are not delivering to your door. To ask for help, call 0808 196 3646. 

When you call and make a request, the call centre will check you are eligible and then contact a volunteer in your area who is available to help.  There is no need to ‘book’ this in advance, you should make the request on the day you need the help.

Library: access thousands of free magazines, newspapers and audiobooks

Waltham Forest Council offer library services online, meaning that you can access digital library resources from your own home. This includes newspapers, magazines, eBooks and audiobooks.

We are also running a book delivery service during the pandemic.

Find out more about library services and join for free

Eating healthily and affordably

Healthy eating ideas:

Eating affordably:

Exercise and keeping fit

Exercises for adults:

Exercises for children:

Keeping your mind active

Things to do