Reporting flooding to the council Click to get info
You can’t report flooding to the council if it is:
- A public sewer (contact Thames Water)
- A burst water main (contact Thames Water – they’re responsible up to and including the stopcock)
- Blocked drain on private property (the homeowner or landlord is responsible and would need a plumber)
- Burst riverbank (the main rivers are the responsibility of the Environment Agency - 03708 506 506).
The Environment Agency also provides "Floodline", a 24-hour advice and information service for floods and flood warning on 0345 988 1188.
If flooding is on a road or pavement
Please complete the flooding form.
If you have a flooded garden
Please complete the Report a water or drainage problem form.
Owning land or a property next to a river, stream or ditch Click to get info
Local flood risk management strategy Click to get info
Under the Flood and Water Management Act 2010 the council is required to produce a local flood risk management strategy.
The strategy has been developed with the input and guidance of the Environment Agency, and has been subject to public consultation.