Temporary accommodation Click to get info
If you feel you need temporary accommodation, your first step is to contact us. We will see then carry out an assessment of your circumstances in line with legislation under the Housing Act.
Unfortunately, there’s a shortage of suitable, available accommodation in London. If you’re eligible for temporary accommodation, please be aware that it will probably be outside London. We can’t tell you how long you’re likely to be there, but we understand that it’s not an ideal situation for you.
If you need temporary accommodation, we will:
- try to make an offer on private rented accommodation for you
- put you on the Housing Register, so you that you can bid on council homes
If we offer you temporary accommodation it will be a one-offer deal only. This means that if you refuse it, we may discharge our duty towards you.
Find out how we allocate temporary accommodation: Temporary accommodation allocations policy (PDF 400KB)
Support for people in temporary accommodation
If you’ve been placed in a temporary home and need help settling in, we can help you with any of the following:
- applying for council tax support
- applying for housing benefit
- debt and money problems
- registering for healthcare
- education/finding work
You may be eligible for support if you:
- have dependent children
- are pregnant
- have a mental illness or health condition
- are fleeing domestic violence
- have a physical disability or illness
- have a drug or alcohol problem
- have learning difficulties
- are placed outside the borough
We can work with you for up to six months.
If you think this applies to you, please email Support.Resettlement@walthamforest.gov.uk or phone 020 8496 4197.
Living outside Waltham Forest
If we place you in a temporary home outside the borough, there are a few things you’ll need to know:
- your rent is your responsibility
- you must register in your new borough for Council Tax and apply there for Council Tax Support
- you may need to re-register with a GP
- you will need to find out where you nearest hospital is
- your social care support will now come from the services in your new borough
- you must apply for free school meals in your new borough
- you must claim Jobseekers Allowance or Universal Credit at your new Jobcentre
- if you’re registered with social services or a health care provider, you must tell them when you move to your temporary home
If you have children you may need to:
- register for school places
- find your local children’s centre