Electoral register

Phone 020 8496 3000 between 9am- 5pm Monday-Friday and ask if you're on the electoral register.

If you have moved, you simply need to change your details online. 

Visit this page to update your details on the electoral register.

You can check the register in person at either:

  • Walthamstow Library between 9.30am-6.30pm Monday-Friday, 9.30am-5.30pm on Saturday or 10.30am-3.30pm on Sunday; or
  • The Electoral Services offices at Waltham Forest Town Hall between 10am-4pm Monday-Friday

Legally you cannot take any copies of the register, either paper or photographic, although you may take handwritten notes.

Registration officers keep two registers – the electoral register and the open register (also known as the edited register).

The electoral (full) register

The electoral register lists the names and addresses of everyone who is registered to vote in public elections. The council has a legal duty to supply copies of the full electoral register to credit reference agencies.

The open (edited) register

The open register is an extract of the electoral register, but is not used for elections. It can be bought by any person, company or organisation. For example, it’s used by businesses and charities to confirm name and address details.

You can find more information about both registers www.gov.uk/yourvotematters

Your name and address will be included in the open register unless you ask for them to be removed. Removing your details from the open register does not affect your right to vote.

You can opt out:

  • when you register to vote, you are given the choice to opt out of the open register
  • by phone - contacting Waltham Forest Direct on 020 8496 3000 between 9am-5pm Monday-Friday
  • by email – to electoral.services@walthamforest.gov.uk with the words ‘Opt Out’ in the subject heading

You must make it clear that you wish to opt out of the open register, and include your full name and address.

We’ll respond by email within five working days to confirm that you have been opted out.

Making a declaration under the Section 11 of the Data Protection Act 1998

You can tell the electoral registration officer that you want him to cease, or to not begin, processing your personal data for the purposes of direct marketing, in accordance with Section 11 of the Data Protection Act 1998.

You can do this by contacting us by email or letter.

You must:

  • make it clear that you wish to make a declaration under Section 11 of the Data Protection Act 1998
  • include your full name and address and;
  • if writing, personally sign your letter

The Electoral Registration Officer
Waltham Forest Town Hall
Forest Road 

E17 4JF
Email electoral.services@walthamforest.gov.uk

We’re not able to contact credit reference agencies direct to discuss your registration status, your application for credit or people previously registered at your address.

If you’re denied credit or are told you have a low credit score because your name is not on the electoral register, you can ask us to check the register, or buy a certificate of Inclusion.

Guide to credit reference agencies from the information commissioners office

If you need proof that your name appears on the electoral register we can supply a certificate of inclusion.

The certificate is a letter confirming that the person named on the certificate is on the register at the stated address for a set period of time.

Certificate cost:

  • £10 for 1 year
  • £30 for 2-5 years

A certificate can only be produced for the person registered at that address, not a third party.

To order a certificate of inclusion call electoral services

Phone 020 8496 3000 select the link below

Online order a certificate of inclusion

To buy a copy of the edited electoral register

Email electoral.services@walthamforest.gov.uk

The cost of each copy varies depending on how much of the register you need.

Annual canvass Click to get info

At the end of every year, we need to update the electoral register so that we know how many people in Waltham Forest are registered to vote. 

To do that, every property receives a household enquiry form (HEF) between August and November.

The household enquiry form will contain the names of registered voters we have on record at your address. Every household – whatever the occupiers’ nationality or status – needs to respond confirming whether this information is correct or not. 

This is easy to do, and full instructions will be included on the form. Anyone who is added to a household enquiry form will then need to register to vote separately (the HEF itself isn’t a voter registration form). 

This process is known as the annual canvass.

Confirming that everything is correct 

If the information that is pre-printed on the form is correct you still need to respond to confirm that nothing needs to change. You can do this in less than a minute via:

  • freephone 
  • internet
  • SMS text message

You can also complete and return the form via post. Detailed instructions can be found on your form. 

Making changes or adding new names 

The quickest way to do this is online. You can also complete and return the form via post. 

Any individuals added to the household enquiry form will need to register to vote on GOV.UK.

If this doesn’t happen, the Electoral Registration Officer will send them a voter registration form. 

Registering or changing details after 1 December 

If you move house or if your details change, you can update your registration at any time of year on the GOV.UK register to vote page. You will receive confirmation in writing, to keep as proof of your registration.  

Every year, the Council appoints a number of canvassers to assist the Electoral Registration Officer with producing a new electoral register

Being a canvasser involves calling at properties in the Borough to encourage voter registration and to help residents complete their forms. If you are interested in working for Electoral Services as a canvasser:

Complete application forms can be returned via:

Certificate of life Click to get info

If you’re a pensioner receiving a war pension from abroad and need confirmation that you are receiving the payment and are still alive, we can provide a certificate of life.  

The charge for this service is £5.

To apply, please call in to our office and bring your passport. Where possible please provide an English translation of your documentation.

Once we have checked you’re on our register, we’ll stamp the form to confirm that we have seen you.

Contact Click to get info

Electoral Services

London Borough of Waltham Forest
Waltham Forest Town Hall
Forest Road
E17 4JF 
Phone 020 8496 3000 
Email electoral.services@walthamforest.gov.uk