Digital council

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We are a digital council with 80% of transactions completed online.

Our aim is to provide residents and businesses with a seamless experience, and we are always looking to improve.

Making our digital services inclusive and accessible to everyone in the borough, is at the heart of everything we do.

We want to help residents with the necessary digital skills to get online; and provide young people with opportunities and training in digital roles.

Help accessing online services

Our libraries can provide face to face help with council services and online forms. Meanwhile, you can improve your digital skills, at one of the weekly computer support drop-in sessions, run by our Digital Champions.

You can also have a live chat with a member of our customer service team. This service is available on each page of our website.

Get involved

User feedback

If you have some feedback or an idea of how we might improve our digital services, we’d love to hear from you. Email web.site@walthamforest.gov.uk to share your thoughts.

User research and testing

We have opportunities from time to time for users to take in focus groups and research. Email web.site@walthamforest.gov.uk to express your interest.

Volunteer as a Digital Champion

Digital Champions help residents to improve their digital skills and get to grips with new technologies.

Digital Month

Every November, we show ways in which digital is transforming our everyday lives.

This includes a programme of events for both staff and local businesses and residents.