Cycle security: cycle hubs and 'Bikehangars'

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Alert

Secure cycle hubs at stations

We have seven secure cycle hubs at stations across the borough to make parking your cycle easy and convenient and there will be three additional hubs installed by the end of 2020.

For an annual fee of £30 you can leave your bike at any of these hubs while you’re out and about, accessing by key fob entry.

All of our cycle hubs have:

  • CCTV
  • key fob entry
  • help points
  • enhanced lighting
  • two-tiered user-friendly assisted cycle parking racks
  • cycle pumps

If you’d like to buy membership for our cycle hubs, please click the new membership link on the top left hand side of the screen.

Current cycle hub locations

Station  Location  Spaces  Opening
Walthamstow Central​ Selborne Road​ 80​ Open
Walthamstow Station Approach 80 Open
Leytonstone​ Church Lane​ 50​ Open
Wood Street​ Junction of Wood Street and Valentine Road​ 28 Open
St James Street​ Between Subway and Tesco Express 28 Open
Blackhorse Road​ Forest Road​ 50 2020
Leyton​ To the right of Leyton Station when exiting 150​ Open
Lea Bridge Argall Way 28 Open

We know that storing a bike at home can be particularly difficult in smaller properties. Since 2015, we've been installing Bikehangars around the borough, to provide safe, secure and convenient cycle storage.

We've received thousands of requests for bike hangars, and we're working hard to prioritise areas of high demand. So far, we've installed 430 secure hangars across the borough.

A Bikehangar provides six bike parking spaces with each user provided a key to access their hangar. Each space costs an annual fee of £30.

Find out more about Bikehangars on our Enjoy Waltham Forest website, where you can also register your interest to have a Bikehangar installed near you. 

Here are a few tips to help you keep your bike safe:

  • Always lock your bicycle when you leave it
  • Try to avoid leaving your bike in isolated places. Leave it where the public can see it but try not to leave on public display for long periods - even if locked properly
  • Use a bike stand or shed if there's one available
  • Lock your bicycle through the frame using two good locks
  • Secure or remove wheels: Secure the removable parts; lock both the wheels and the frame together; remove smaller parts and accessories that can't be secured
  • Lock your bike to an immovable object, such as a bike rack or ground anchors. Determined thieves can remove drainpipes and lift bikes over signposts
  • Make the lock and bike hard to move when parked. Stop thieves smashing it open by keeping the lock away from the ground. Keep the gap between bike and lock small
  • Insure your bike, either by extending your home contents insurance or by getting a separate policy. Cycling organisations such as the London Cycling Campaign and Cycling UK, and many bike shops offer specialist cover
  • Make a note of the serial number, make and model of your bike. Keep a photograph of your bike
  • Have the frame security marked. Visit the Bike Register website to find out how to mark and protect your bike

Cycle hubs FAQ's Click to get info

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How much does it cost per year?

Membership of our Cycle Hubs costs £30 per year. 

Which hubs can I have access to?

A Cycle Hub membership gives you access to all hubs in Waltham Forest.  

How long can I leave my bike in a hub?

You can only leave your bike in a hub for 7 days. Our Hubs are intended for short term, daily cycle parking, so any cycles left in the hubs for longer than 14 days are registered as abandoned. If you believe your cycle has been removed please get in touch with the team to collect your bike as soon as possible! cyclehubinfo@walthamforest.gov.uk 

Is there space in a hub for my cargo bike or adapted cycle?

There are currently larger spaces for cargo bikes or adapted cycles at Walthamstow Central (Selborne Road) and Leyton (Ground floor) Cycle Hubs.  

Do I need to lock my bike in the hub?

You must lock your bike within the hub. Lock the frame and both wheels in a space using two good quality locks or robust chains. 

Can I leave my motorbike or moped in the hub?

Motorbikes and mopeds are not allowed to be stored in the cycle hubs.  

How do I pay? Can I pay in cash or cheque?

You can only pay online, through the council website. 

Can I pay by direct debit?

It is not possible to pay by direct debit.  

I am only renting for 6 months, can I pay monthly?

Cycle hub membership is only available for year long periods.  

When will I receive my fob/tag?

Your Cycle Hub fob/tag will arrive to your chosen address within 7 working days.  

Two people in my household commute, can I share my fob with members of my household?

No, every bike stored in our hubs must be registered to separate memberships.  

How can I report any faults or abandoned bikes?  

Either via ‘My Account’ or by emailing cyclehubinfo@walthamforest.gov.uk

How do I report an emergency?

If you are inside the hub press the help point and you will automatically be connected to the Operations Centre. If you are outside please call 020 8496 3000. 

Does my account renew automatically?

No, however the team will send a reminder before your membership expires. Visit ‘My Account’ to renew your membership. 
 
Do I need a new fob/tag once I have renewed?

Your fob will be renewed by the team after payment is received on our systems so a new fob is not necessary.  

I thought I was having a place in a Bikehangar, can I have a refund?

If you made a payment in error thinking Cycle Hubs are the same as Bike Hangars, you may have a refund. 

Am I guaranteed a space in the hub each morning?

You are not guaranteed a space in any of our hubs. The team endeavor to remove abandoned or garaged bikes as much as possible to keep enough spaces for our members.

I have purchased a new bike; do I need a new fob/tag?

If you have purchased a new bike please get in touch with the team at cyclehubinfo@walthamforest.gov.uk who will arrange a new tag to be sent out to you. You will not need a new fob. 

Can I place two cycles in the hub using one membership?

Yes: please let us know if you own multiple cycles so we can issue separate cable ID tags for each one. However, you are not allowed to store them both in our hubs at the same time, to ensure there are enough spaces for all our users. 

Is there a discount for children’s cycles/multiple cycles?

There are no discounts available for the Cycle Hubs.  

Does the cost of a cycle hub membership reduce every year you renew?

Cycle Hub fees do not reduce when you renew your membership. 

Do I get any other perks other than cycle hub entry with my membership?

New members will also receive a free BikeRegister Membership Plus security marking kit worth £12.99. 

What happens if I lose my cycle hub fob?

If you have lost your fob you can pay £10 for a replacement online through ‘My Account’.

What happens if my fob is stolen?

If your fob is stolen and you can provide a crime reference number a replacement fob will be sent free of charge. 

Will my fob automatically work when new cycle hubs open?

Your fob will automatically work when new cycle hubs open. 

How are the cycle hubs secure?

Our cycle hubs have the following secure features:

  • CCTV
  • Key fob entry
  • Secure locking system
  • Help points
  • Enhanced 24 hour lighting

We also ask all our members to use the Hubs responsibly and to not allow anyone to tailgate you when accessing the hub.  
 
Help! My fob has stopped working, what do I do?

Please let us know either via ‘My Account’ or by emailing cyclehubinfo@walthamforest.gov.uk. A replacement can then be sent to you. 

Help! My bike is in the hub but my membership has run out!

Please let us know either via ‘My Account’ or by emailing cyclehubinfo@walthamforest.gov.uk.

We can then assist with either renewing your membership or providing access so you can collect your bike. 

Can I leave my bike long term in the Hub, using it like a garage?

Our Hubs are intended for short term, daily cycle parking, so any cycles left in the hubs for longer than 14 days are registered as abandoned. If you believe your cycle has been removed please get in touch with the team to collect your bike as soon as possible at cyclehubinfo@walthamforest.gov.uk 

Why has my bike been marked as abandoned?

Your bike has been identified as being left in the cycle hub for an extended period of time, as if the hub was a garage. We identify abandoned bicycles in different ways, such as;

  • Has the bicycle been locked in the same place for a long time?
  • Are the tyres flat?
  • Is the bicycle covered in dust? 

Does the Council’s insurance cover my bike when stored in the hub?

Please note that your bike is left in our Hubs at your own risk and under your responsibility. We recommend taking out your own insurance to cover you bike in the event of theft or damage.