Council Tax privacy notice

Online council services

Who we are and what we do

The Revenues department is part of the Revenues and Benefits Service and is responsible for the efficient and effective billing, collection and recovery of Council Tax, Business Rates, Business Improvement District debt and Housing Benefit Overpayments

Address: Revenues and Benefits Service

London Borough of Waltham Forest

PO Box 856

London E17 9PN

This privacy notice only relates to Council Tax.

We are required by legislation to levy and collect Council Tax from those who are liable. That legislation is as follows:

  • The Council Tax (Administration and Enforcement) Regulations 1992
  • The Local Government Finance Act 1992

We use your information for administering Council Tax to set up an account for billing and collection purposes and for processing any discounts, disregards and exemptions you may be entitled to.

To bill you and collect Council Tax payments we collect the names of all liable persons, the address of which you are liable, any other relevant addresses and bank details.

To award discounts and disregards we require details of other occupiers, for example student certificates, proof of child benefit etc.

To award exemptions depending on the type of exemption we collect a variety of information, for example student certificates, doctors medical information, probate information etc.

We also collect phone numbers and email addresses for the purpose of communicating directly with you by email or text when you have missed a payment and / or to offer you a payment arrangement.

We will use your information for the purpose of performing any of its statutory enforcement duties. We will make any disclosures required by law and may also share this information with other bodies responsible for detecting/preventing fraud or auditing/administering public funds. We may share the details with other organisations that handle public funds and assist in the processing of other benefits.

We will share information with a third party where you have given us written permission to do so.

We will share information with Elected Members of the London Borough of Waltham Forest where they are pursing their legitimate functions and with Members of Parliament for the same reason.

We will not keep your information longer than what is necessary. We retain data for current taxpayers dating back to 1997 for the purpose of successful challenges to liability and Council Tax banding. For tax payers who no longer live in the borough, we will retain information for six years after the account(s) is paid in full.

Our Data Protection Officer is Mark Hynes. You can contact him at

Please see the relevant section of the Corporate Privacy Notice.

Please see the relevant section of the Corporate Privacy Notice.

These are included in the relevant section of the Corporate Privacy Notice.

If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).