Appealing your band Click to get info
If you think your property band is wrong, you can appeal your property’s Council Tax band to the Valuations Office.
You may be able to get a refund if you have been in a higher band than you should have been.
Appealing your bill Click to get info
You can appeal your Council Tax bill if:
- you think you’re not responsible for paying the Council Tax
- you’ve claimed a discount or exemption and this hasn’t been awarded or has been refused
- you think any item on your bill (apart from Council Tax Support) has been worked out incorrectly
- a claim for disability reduction hasn’t been granted
- you have to pay a penalty
- we have sent you a completion notice, and you don’t agree with the date on it
To appeal, please call us on 020 8496 3000 or email us at email@example.com. Put 'appeal' and your account reference in the subject field.
Disputing liability Click to get info
If you think you are the wrong name on the Council Tax bill, please contact the Revenues and Benefits Service. Tell us why you think you’re not responsible for paying Council Tax, and send us any proof you have. We will look into the matter, and write to tell you of our decision.
Council Tax Scams, don’t get caught out! Click to get info
We are aware of the following scams happening across London.
Council tax refund scam via text message
The London Borough of Waltham Forest will never text you regarding a refund.
We will never ask you to confirm bank details in this way or ask you to share your personal information.
If a resident is due a refund, the Council would refund the money directly back to the bank account that payments had been made from or issue a cheque. Credits on account are notified in writing by means of a credit bill.
Council tax refund scam via email
If you've received an email which appears to have come from HM Revenues and Customs, advising that you are due a council tax refund and asking you to click a link, please ignore it as it's a scam.
We will not ask for a fee in advance of issuing a rebate - any email, phone call or other form of contact where you are asked for a fee to release a Council Tax rebate is a scam.
Similarly, any emails from firstname.lastname@example.org requesting you to provide details to claim a refund, are also a scam.
Council tax 'band reduction' scam via phone call
If you receive a phone call from a company offering to reduce your council tax band for a fee, please do not pay, as it's a scam.
If you believe you have been the victim of a fraud or for further information regarding avoiding scams please contact Action Fraud.