Cookies used on this website

Online council services

Why we use cookies

When you visit www.walthamforest.gov.uk we use cookies to store details about your visit. We do this to:

  • Store information needed to make the website and the applications on it work properly
  • Customise the site and its services so they remember your preferences
  • Find out how people are using the site

We encourage you to accept the cookies our website uses as some are needed for the site to work for you. And they also help us to improve the services the site and the Council provides you with.

What are cookies? Click to get info

A cookie is a small text file stored on your computer or mobile device by a website’s server. Only the server that set the cookie will be able to retrieve or read its contents.

Each cookie is unique to your web browser. It contains anonymous information such as a unique identifier, the site name and some digits and numbers.

Information about your visit to our site is collected in a such a way that no-one is personally identified. And we do not associate any data gathered from the site by cookies with any information that identifies you from any source.

Please see www.aboutcookies.org.uk for details of how to delete and control the cookies that are stored on your computer.

Other websites to which this site links to linked, may also make use of cookies. Please check those sites for their own cookie policy.

Details of our online websites and systems and the cookies they use.

Drupal

Our web content management system that powers this website.

  • has_js: detects user side js
  • SESS: php session cookie
  • device_type: detects user device type
  • Device: used to tracked device user is using
  • waltham-forest-council_cookiecontrol: tracks cookie acceptance

Self

Our customer portal.

  • app_lang: tracks user language
  • _lastlogin: tracks last login time
  • has_js: detects user side js
  • PHPSESSID: php session cookie
  • SESSfsauthsession: firmstep session cookie
  • AWSELB: amazon aws load balance cookie
  • device_type: detects user device type
  • Device: used to tracked device user is using
  • waltham-forest-council_cookiecontrol: tracks cookie acceptance
  • ASP.NET_SessionId: this is a session cookie and is used to maintain the user’s session while they are completing the survey
  • AWSELB: this is a cookie that is dropped by the Amazon Elastic Load Balancer(s) which sit in front of our servers. The cookie is simply used to ensure that the user is always directed to the same server

Capita payment facility

Our online payments portal.

  • JSessionId: Session cookie essential for the correct functioning of the Capita payment application. It is deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site

eCitizen

Online services for benefits, Council Tax and Business Rates.

  • UNIQUEREQID, JSESSIONID: Session cookies essential for the correct functioning of the eCitizen service. They are deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site

eClaim

Online application form for housing benefit, council tax benefit, free school meals and Local Housing Allowance.

  • ASPSESSIONID: Session cookie essential for the correct functioning of the eClaim system. It is deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site

The Directory

Information about local services for children, young people and their families.

  • __KBCookie__/, walthamforest/fsd/, JSESSIONID: Session cookies used to maintain the user's session while they navigate through the directory. They are essential for the directory to work

GovMetric

Online customer feedback tool.

  • ASP.NET_SessionId (socitm.govmetric.com): Used for website GovMetric survey
  • socitm_exclude_me[number]: Remembers when you have filled in our GovMetric survey so you are not interrupted unnecessarily

JobsGoPublic

Council job vacancies.

  • _aspire_session: Session cookie used to maintain the user's session while they navigate through the JobsGoPublic site. It is essential for JobsGoPublic to work

Modern.gov

Council meetings, minutes and agendas.

  • ASP.NET_SessionId: Session cookie used to maintain the user's session while they navigate through Modern.gov. It is essential for modern.gov to work

Online library system

  • ASP.NET_SessionId: Session cookie used to maintain the user's session while they navigate through the library site. It is essential for the site to work

My Place

Location based information for local residents.

  • uprn: Used to store your location so that My Place so can customise the pages you look at on the site based on your location

Parking permit

Parking permit purchase and renewal system.

  • ASP.NET_SessionId: Session cookie used to maintain the user's session while they use the system. It is essential for the system to work

Parking ticket payment system

  • PHPSESSID: Session cookie used to maintain the user's session while they make a payment. It is essential for the payment system to work

Recite me

Online accessibility tool.

  • Recite.Persist: Stores a flag to indicate whether the toolbar should persist between pages or not
  • Recite.Preferences: Stores the users current settings so that they can be reapplied on subsequent pages

Web analytics

Hotjar

https://www.hotjar.com/cookies

  • _hjIncludedInSample: Hotjar analytics tracking cookie

Google Analytics

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

  • _gid: Google Analytics
  • _gat_UA: throttle request cookie
  • _gid: Google Analytics
  • _gat_UA: Throttle request cookie

Web chat

http://www.click4assistance.co.uk/

  • _ga, _gat: This is set by our online live chat tool
  • C4ATBChat_8eef12b3-78db-4ba1-afb9-8375ed6e016e: This is set by our online live chat tool

More information Click to get info