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Cookies used on this website

Online council services

Alert

Changes to rubbish and recycling collections due to staff sickness
We are now in national lockdown. Stay at home, protect the NHS, save lives

Cookies are small files saved on your phone, tablet or computer when you visit a website.

We use cookies on our sites to:

  • Store information needed to make the site work properly​
  • Remember your preferences and data you’ve given (for example, your address) so you don’t need to keep entering it
  • Find out how people are using the site

Our cookies aren’t used to identify you personally.

Unless the law allows us to, we do not:

  • Share any of the data we collect about you with others, or
  • Use this data to identify individuals

Controlling and deleting cookies Click to get info

You can stop cookies being downloaded on to your computer, tablet or 'phone by using settings in your browser. If you do this you may find that our sites do not work properly for you.

Visit www.aboutcookies.org.uk to see how to delete and control the cookies that are stored on your computer.

Find out how to manage cookies on popular browsers:

Websites linked to from this site Click to get info

Other websites to which this site links to may also use cookies. Please check those sites for their own cookie policy.

Cookies used on this website Click to get info

Details of our online websites and systems and the cookies they use.

Drupal

Our web content management system that powers this website.

  • has_js: detects user side js
  • SESS: php session cookie
  • device_type: detects user device type
  • Device: used to tracked device user is using
  • waltham-forest-council_cookiecontrol: tracks cookie acceptance

Self

Our customer portal.

  • app_lang: tracks user language
  • _lastlogin: tracks last login time
  • has_js: detects user side js
  • PHPSESSID: php session cookie
  • SESSfsauthsession: firmstep session cookie
  • AWSELB: amazon aws load balance cookie
  • device_type: detects user device type
  • Device: used to tracked device user is using
  • waltham-forest-council_cookiecontrol: tracks cookie acceptance
  • ASP.NET_SessionId: this is a session cookie and is used to maintain the user’s session while they are completing the survey
  • AWSELB: this is a cookie that is dropped by the Amazon Elastic Load Balancer(s) which sit in front of our servers. The cookie is simply used to ensure that the user is always directed to the same server

Capita payment facility

Our online payments portal.

  • JSessionId: Session cookie essential for the correct functioning of the Capita payment application. It is deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site

eCitizen

Online services for benefits, Council Tax and Business Rates.

  • UNIQUEREQID, JSESSIONID: Session cookies essential for the correct functioning of the eCitizen service. They are deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site

eClaim

Online application form for housing benefit, council tax benefit, free school meals and Local Housing Allowance.

  • ASPSESSIONID: Session cookie essential for the correct functioning of the eClaim system. It is deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site

The Directory

Information about local services for children, young people and their families.

  • __KBCookie__/, walthamforest/fsd/, JSESSIONID: Session cookies used to maintain the user's session while they navigate through the directory. They are essential for the directory to work

GovMetric

Online customer feedback tool.

  • ASP.NET_SessionId (socitm.govmetric.com): Used for website GovMetric survey
  • socitm_exclude_me[number]: Remembers when you have filled in our GovMetric survey so you are not interrupted unnecessarily

JobsGoPublic

Council job vacancies.

  • _aspire_session: Session cookie used to maintain the user's session while they navigate through the JobsGoPublic site. It is essential for JobsGoPublic to work

Modern.gov

Council meetings, minutes and agendas.

  • ASP.NET_SessionId: Session cookie used to maintain the user's session while they navigate through Modern.gov. It is essential for modern.gov to work

Online library system

  • JSESSIONID: Session cookie used to maintain the user's session while they navigate through the library site. It is essential for the site to work

Parking permit

Parking permit purchase and renewal system.

  • ASP.NET_SessionId: Session cookie used to maintain the user's session while they use the system. It is essential for the system to work

Parking ticket payment system

  • PHPSESSID: Session cookie used to maintain the user's session while they make a payment. It is essential for the payment system to work

Recite me

Online accessibility tool.

  • Recite.Persist: Stores a flag to indicate whether the toolbar should persist between pages or not
  • Recite.Preferences: Stores the users current settings so that they can be reapplied on subsequent pages

Web analytics

Hotjar

https://www.hotjar.com/cookies

  • _hjIncludedInSample: Hotjar analytics tracking cookie

Google Analytics

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

  • _gid: Google Analytics
  • _gat_UA: throttle request cookie
  • _gid: Google Analytics
  • _gat_UA: Throttle request cookie

Web chat

http://www.click4assistance.co.uk/

  • _ga, _gat: This is set by our online live chat tool
  • C4ATBChat_8eef12b3-78db-4ba1-afb9-8375ed6e016e: This is set by our online live chat tool

More information Click to get info