Community Trigger

What is the Community Trigger?

The Community Trigger is designed to give victims of anti-social behaviour (ASB) the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution.

The trigger cannot be used to report general acts of crime, including hate crime.

The Community Trigger can be used if you have complained to Waltham Forest Council, the police and/or a registered housing provider (social landlord) on 3 or more occasions about separate incidents in the last 6 months and you consider that no action has been taken by relevant agencies.

The ASB must have been reported within 1 month of the alleged behaviour and the application to use the trigger made within 6 months of the report of ASB.

If you decide to activate the Community Trigger you will need to give the following details:

  • Dates of each time you’ve complained
  • Details of where you complained (name, organisation and/or Incident Reference
    Number)
  • Information about the anti-social behaviour

Online Form: Community Trigger form

Telephone: 020 8496 6830

Email: communitytrigger@Walthamforest.gov.uk

Post:
Waltham Forest Community Safety Team 
ASB Victim’s Champion
Rowan House
1 Cecil Road
Leytonstone
E11 3HF

What can I expect? Click to get info

Once you have activated the Community Trigger, agencies must decide whether or not the threshold has been met. The threshold decision will be made by managers from the police, council and Waltham Forest Housing.  This decision will be made within 10 working days.

If the threshold is met, a case review will be undertaken by partner agencies. The group will review how the partnership has responded to include sharing of information, reviewing actions already taken, and if necessary, make recommendations on how the problem can be resolved. This review will take place within 28 days of the decision being made.

Each victim has the right to appeal the decisions made by the panel (regarding whether or not the threshold has been met – or with the decision made at the review stage). For Waltham Forest, appeals will be considered by the Chair of ASBRAC (Police Chief Inspector), Head of Community Safety (LBWF) and Head of Neighbourhood Services (Waltham Forest Housing). Appeals will be heard within 15 working days of the appeal being received.

Victims will be represented throughout the process by the ASB Victims Champion.

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report.  Staff are available to support you if you need it.​​​​​​​