Challenge a parking penalty charge notice (PCN)

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Alert

CCTV viewing update

Please note that due to the current situation regarding Covid-19, and with regard to the health and safety of members of the public and our own staff, we will no longer offer in person viewings of CCTV footage.  You can continue to view the footage online. This policy will be reviewed regularly and as soon as it is safe to do so we will reintroduce this service.  We apologise for any inconvenience caused by this decision.

 
You can challenge your penalty charge notice (PCN)

If you want to challenge a penalty charge notice please do not make any payment.

View CCTV footage Click to get info

If you've received a PCN that was issued using closed circuit television, you can view the video footage before submitting your challenge online.

You can challenge your penalty charge notice (PCN) online.   You can view the penalty charge notice information including any photographs of the alleged contravention.

You can challenge your penalty charge notice in writing to the address below. Please allow enough time for us to receive and consider your challenge.

Parking Services
PCN Representation
PO Box 74924
LONDON 
E17 0UG

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc.  Staff are available to support you if you need it.​​​​​​​