Blue badges and disabled parking bays privacy notice

Online council services

The Mobility team is responsible for processing all the applications in relations to resident's mobility such as blue badge, freedom passes, disabled parking bay and taxicard.

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing at the address below:

Mobility Team

Waltham Forest Council

Town Hall

Forest Road


E17 4JF

Phone: 020 8496 3000


We may collect the following information about you:

  • name,
  • address,
  • date of birth,
  • gender,
  • photograph,
  • email address,
  • phone number,
  • national insurance number,
  • place of birth,
  • blue badge number,
  • details of mobility,
  • details of your vehicle registration,
  • details of other schemes you may use,
  • details of any person with legal responsibility for applicant,
  • evidence of benefit entitlement.

We will also require your contact details for the purposes of communicating with you in order to:

  • Advise you that your application has been picked up by an officer;
  • Request further information from you;
  • Advise you that your application has been processed;
  • To confirm when your payment has been received.

Why we need it Click to get info

We use the information to assess if you are eligible for a Disabled Blue Badge or Disabled Parking Bay; and, if you are eligible, to manage these schemes. We may also use it to prevent fraud, to promote and achieve equal opportunities and to improve the schemes.

Your information will be shared with Blue Badge Improvement Service (BBIS), and a company contracted to conduct mobility assessments. We will also share it with internal and external providers of services.

We will also share your contact details with our mobile texting service provider (TelSolutions) in order to send text messages to you regarding the service.  We will never share your contact details with any organisations for the purposes of direct marketing.

We keep successful applications information for 1 year after expiry or cancellation.

We keep unsuccessful applications for 4 years; these are required for audit purposes.

London borough of Waltham Forest are jointly responsible (with London Councils and BBIS) for making sure your information is managed properly.

Our Data Protection Officer is Mark Hynes. You can contact him at

Please see the relevant section of the Corporate Privacy Notice.

Please see the relevant section of the Corporate Privacy Notice.

These are included in the relevant section of the Corporate Privacy Notice.

If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).