Bins, recycling and waste collection privacy notice

Online council services

Who we are and what we do

Neighbourhood Directorate tackles the issues we know most matter to residents like Waste Collection, Street Cleansing, anti-social behaviour and fly tipping. We are charged with improving the public space and clamping down on those who don’t treat the Borough with respect.

Waltham Forest Enforcement Team officers wear and use body-worn cameras. This is for the collection of evidence to aid prosecutions and to improve officer safety.

Our services cover:

  • neighbourhood enforcement
  • dog enforcement
  • street cleaning
  • waste and recycling and waste services
  • waste disposal
  • parks and open spaces
  • cemeteries
  • allotments
  • fleet services
  • emergency planning

We use your information you have provided to us in relation to the above services to:

  • deliver services and support to you
  • investigate issues that you have told us about
  • tackle the issues like anti-social behaviour,  and fly tipping
  • manage services
  • train our workers
  • help investigate any worries or complaints you have about your services
  • check the quality of services
  • help with research and planning of new services

In certain circumstances, where necessary or required by law, we will use your personal data you provide or request your personal data from other departments or other authorities such as; Police, other borough’s etc. for purposes of law enforcement, fraud, public safety and for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty under section 29 of the Data Protection Act.

We also use your information where necessary to carryout enforcement action and issuing Fixed Penalty Notices (fines) for issues such as fly tipping and littering.

If you have contacted us about any of the above services, we will collect your contact details; including name, address, email address, telephone number, so that we can follow up on your contact.

We review our retention periods of the information we hold about you on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.

We will hold your personal information on our systems for as long as it is necessary for the relevant activity or service that we provide to you, or as required by law

Our Data Protection Officer is Mark Hynes. You can contact him at

Please see the relevant section of the Corporate Privacy Notice.

Please see the relevant section of the Corporate Privacy Notice.

These are included in the relevant section of the Corporate Privacy Notice.

If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).