Backdated Housing Benefit claims

Benefits and money advice

Alert

The longest time we can backdate your claim is one month if you don't qualify for state pension credit.

If you have reached the age for State Pension Credit, we can go back up to 13 weeks.

The age for State Pension Credit is increasing from 60 to 66.

Check your qualifying age for State Pension Credit on GOV.UK

The longest time we can backdate your claim is one month if you don't qualify for state pension credit.

If you have reached age for state pension credit we can go back up to 13 weeks.

The qualifying age for State Pension Credit is increasing from 60 to 66 in line with the increase in the state retirement pension age for women.

You don’t need to tell us why you didn't claim sooner. We can backdate your claim for up to 13 weeks if you ask us to, as long as you tell us:

  • the date you want us to start your benefit 
  • details and evidence of money you received and your capital during the time between the date you want your benefit to start and now
  • details of who was in your house at that time

You must tell us why you didn’t claim sooner and show continuous good cause throughout the period in which you are asking for your claim to be backdated. Each case is considered on its merit. ‘Good cause’ for one claimant may not be considered ‘good cause’ for another.

We can backdate your claim for up to one month if you have good cause and give us the following information:

  • the date you want us to start your benefit
  • details and evidence of the money you received and your capital during the time between the date you want your benefit to start and now
  • details of who was in your house at that time

When deciding whether you have 'good cause' we will consider how the following affected your claim:

  • your physical and mental health condition
  • household emergencies (such as bereavement)
  • language needs
  • your support
  • any incorrect advice you may have received

Ignorance of the benefit system is not good cause

This ‘good cause’ must exist from the date you want to claim up to the date the claim for backdating was made.

If there is a period where ‘good cause’ can’t be shown, your claim can’t be backdated before that period.

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.​​​​​​​

Please make a note of the 10-character form reference in case you need to ask us something. You can also use this reference to go back to a partially completed form.

Once you have answered the questions on all of the pages, click ‘Show Errors’ to confirm that the form is complete. Any pages with errors or omissions will be shown. Click on the page number to go to that page where the issue will be highlighted.

You can attach any evidence required by clicking ‘Upload & Attach File’.

If you get stuck, and cannot submit the form, please use the ‘Contact Us’ option to send us a message. If you send us the form reference we will be able to help you more quickly.

Once any errors have been resolved you can securely submit the form by clicking ‘Submit’.

When we have received your form, you will see a confirmation message on your screen. We will send you an email to confirm receipt of your application.