Apply for a pet shop licence

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Alert

You must have a licence to run a business that sells pet animals. This includes pet shops and businesses selling animals over the internet.

Eligibility

Applicants for a pet shop licence must not be disqualified from keeping a pet shop.

Licences cannot be issued if the applicant is disqualified under any of the following acts:

  • The Animal boarding Establishment Act 1963
  • The Pet Animals Act 1951
  • The Protection of Animals (Amendment) Act 1954
  • The Protection of Animals (Cruelty to Dogs) (Scotland) Act 1934

Evaluation criteria and licence conditions

We consider the following criteria when we evaluate applications: 

  • animals will be kept in suitable accommodation - such as temperature, size, lighting, ventilation and cleanliness
  • adequate food and drink will be provided to the animals and they will be visited at suitable intervals
  • any mammals will not be sold too young
  • steps are taken to prevent disease spreading among the animals
  • adequate fire and emergency provisions are in place

Conditions can be attached to a licence to ensure this list is complied with.

See summary of the regulation relating to this licence on the Office of Public Sector Information website.

Fees and how to apply Click to get info

To apply

Please email us at: dogteam@walthamforest.gov.uk. Include your name, address and other contact details.

An officer will contact you to explain the application process. 

Fees

Fees are based on your licence requirements. Our officer will be able to advise you. 

To apply

Licences for businesses selling pets are issued by us. 

Please email at: dogteam@walthamforest.gov.uk. Include your name, address and other contact details.

An officer will contact you to explain the application process. 

Fees

Fees are based on your licence requirements. Our officer will be able to advise you. 

    Will tacit consent apply? Click to get info

    Yes. This means that you will be able to act as though your application is granted if no representations have been received within 28 days of submitting your application.

    If your application fails Click to get info

    Please contact us.

    If your application is refused, you can appeal to your local Magistrates' Court.

    Consumer complaints Click to get info

    We would always advise that in the event of a complaint, you contact the trader by letter with proof of delivery.

    If that hasn't worked, GOV.UK gives advice on consumer rights within the UK. If you're from outside the UK, contact the UK European Consumer Centre.

    For complaints relating to another aspect of the operation such as noise, pollution or public health, please contact us.

    If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service PC to log your request. Staff are available to support you if you need it.​​​​​​​

    Contact Click to get info

    Dog Team

    Phone: 020 8496 3000 (please ask for the Dog Team)

    Email: dogteam@walthamforest.gov.uk