Adult carers

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You are an informal carer if you regularly look after someone without payment who:

  • Is ill
  • is disabled or frail
  • has an addiction or mental health issues
  • cannot manage day to day activities such as washing, cooking, eating, cleaning or getting about without your help
  • needs emotional support or other help

The person you care for may be a relative or a friend and they may reside in another household but they have to live in Waltham Forest

Carers FIRST provide services for unpaid carers on behalf of Waltham Forest Council.

Carers First provides a range of practical and emotional support, plus advice, information and guidance to carers. This includes access to peer support groups, other support sessions and training. They also provide guidance on issues or challenges that you may be experiencing as a carer.

Upcoming events for unpaid carers


The Care Act Click to get info

Since 1 April 2015 carers have had the same rights to an assessment and support as the people they look after.

To find out if you are  eligible, visit CarersUK for a breakdown of the eligibility criteria.

For more information, you can read The Care Act 2014.


Carer's assessment Click to get info

The process of a carer’s assessment involves a discussion with the carer in which information is gathered to identify unmet eligible needs and also co-produce a support plan to record outcomes and how these can be best achieved.


This can take place over the phone, face to face, or via email. If you would like to complete the assessment form yourself, we can provide a blank copy and consult with you when the document has been completed. Some support services can be provided through an assessment of the person you care for.

The cared-for person does not need to have a package of support in place in order for you to request a carer’s assessment.

However, if the cared-for person needs a support package from a care agency, they will require an assessment of their needs under the Care Act 2014.

Through the assessment process, the needs and outcomes that matter to you will be identified. The plan will look at how these outcomes can be best achieved, to help you get the most out of your day to day activities.

If you would like to have a Carer’s Assessment, please contact Waltham Forest Adult Social Care directly by e-mailing or ringing 020 8496 3000.

Carer's Allowance Click to get info

You could get £67.25 a week if you care for someone at least 35 hours a week and they get certain benefits.

You do not have to be related to, or live with, the person you care for.

You do not get paid extra if you care for more than one person.

If someone else also cares for the same person as you, only one of you can claim Carer’s Allowance.

Please note, you do not need a Carer’s Assessment to be eligible for Carers Allowance. However, if you need additional support and assistance from Waltham Forest Council, please contact the Adult Social Care team who will guide you through the process of having a Carer’s Assessment completed.

If you are you looking after somebody, Jointly is an app helps keep everyone in the loop.

Developed by Carers UK, Jointly is an innovative mobile and online app designed to support people looking after a loved one. Waltham Forest Council is offering Jointly for free to carers in our area.

To find out more and obtain your free promo code download a copy of the Jointly information leaflet (469KB PDF file) from this page.

Health Education England e-learning for healthcare (HEE elfh) with Health Education England, Carers UK and Agylia Care developed an open access, online resource for unpaid carers. The resource is aimed at people who provide unpaid care to family members, friends, neighbours, people in their communities or anyone who needs caring for.

Free to access, the Supporting Unpaid Carers resource provides links to relevant information, including guidance on benefits and rights, and how to support those with specific conditions.

Bitesize e-learning sessions include information on the stages of caring, and how to look after yourself as an unpaid carer. Specialist resources on topics such as infection prevention and end of life care require registration, but they are also free to access.

Complete the evaluation survey for the supporting unpaid carers review 2021

E-learning hub


Useful links Click to get info

Carers FIRST: Provides welfare and benefits advice, organises regular carers’ groups and social outings, and speaks up for carers’ needs with local health and social care providers.

Young Carers Project: The Young Carers Project supports children and young people who give regular care to a parent, carer or sibling with a disability, mental health needs, drug or alcohol dependency, or other needs.

The Care Act and carers: This sets out the rights of carers and how these have changed under The Care Act.