Last updated: 4 September 2023

Next review: 4 September 2024

Help from Citizens Advice with Universal Credit

Citizens Advice has trained advisers who can support anyone who needs help in the early stages of their Universal Credit claim – from the application through to the first full payment. Support is available online, over the phone and face to face. 

Contact information

Visit:
citizensadvice.org.uk/helptoclaim

By phone:
0800 144 8444 (England)
0800 024 1220 (Wales)

Calls are free and lines are open 8am to 6pm, Monday to Friday.