Housing Benefit overpayments

There are several ways you can pay back the overpayment.

You can either:

• make a one-off payment to pay the full amount
• set up a Direct Debit to pay in instalments
• contact us to make an arrangement to pay in instalments

Make a one-off payment

You can use one of the following methods to pay back your overpayment in full:

Follow the link below to make the full payment:

Telephone banking

If you have a telephone banking facility, contact your bank. You’ll need to give:

• your invoice number
• sort code: 20 00 00
• account number: 53234460

By phone

You can phone our automated payment system on 020 8496 3000 24 hours a day, 7 days a week. You’ll need:

• your debit or credit card
• your invoice number

At a Post Office or PayPoint site

You’ll need to take your letter because you need the barcode to pay.

If you don’t have it, please call us on 0208 496 3000 to get another one.

Set up a Direct Debit

If you need more time to repay, you can set up a Direct Debit to pay in instalments.

Here’s what you need to do:

1. Use the table below to check how many instalments you need to pay over. To find the amount we'll take each month, just divide the full amount you owe by the number of monthly payments.
2. Download and complete the Direct Debit form (PDF)
3. Return by email to: Revenue.Services@walthamforest.gov.uk or
   by post to: Waltham Forest Town Hall, Forest Road, Walthamstow E17 4JF.

If you don’t want to complete a Direct Debit, you can contact us to propose a payment arrangement. Please be aware, we may still expect you to pay over the same number of instalments as listed in the table above.

Making an arrangement

You can use the below form to make an offer of payment towards your overpayment, the form will be reviewed and responded to by one of the overpayments team.