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Completing online forms

How to complete the form and what to do if you don't access to Wi-Fi.

Last updated: 19 August 2022

If you don't have a computer, you can visit a Library Plus branch to use our self-service to log your request/report.  Someone will be there to help you if you need it.

Please make a note of the 10-character form reference in case you need to ask us something. You can also use this reference to go back and complete the form later.

Once you have answered the questions on all of the pages, click ‘show errors’ to confirm that the form is complete. Any pages with errors will be shown. Click on the page number to go to that page where the issue will be highlighted.

You can attach any evidence required by clicking ‘upload & attach file’.

If you get stuck, and cannot submit the form, please use the ‘contact us’ option to send us a message. If you send us the form reference we will be able to help you more quickly.

Once any errors have been resolved you can securely submit the form by clicking ‘Submit’.

When we have received your form, you will see a confirmation message on your screen. We will send you an email to confirm that we have received your application.