You are here:

Telephony issues, Friday 12 February

We are currently experiencing intermittent issues on 020 8496 3000. Our engineers are currently investigating.

You can also access Council services online. Please see our Apply, Book, Pay, Report pages.

We apologies for any inconvenience this may cause.​​​​

Housing Benefit appeals

Last updated 5 November 2015

How to appeal a decision about your Housing Benefit/Council Tax Benefit.

If you disagree with a decision about your Council Tax Support (CTS), you have the right to challenge the Council's decision. There is a separate process for this. Find out more about challenging your CTS decision.

Before making an appeal

Before you make an appeal ask the Benefits Service to give you written reasons for our decision

If you are still not satisfied with our decision, you can:

  • ask for an explanation of how we calculated your benefit
  • ask us to look at the decision again
  • appeal against the decision
  • ask for a hearing by a tribunal, administered by the Tribunals Service
    • The Tribunals Service is independent of the Council
    • You can find out more about them on their website at the HM Courts and Tribunals Service
    • You are not likely to win your appeal unless you understand the reasons for the original decision and say clearly why you disagree. It is best to get help with housing benefit appeals from an advice service or advice agency.

How to let us know that you disagree with a decision

If you disagree with a decision about your Housing Benefit, you should let us know straightaway -  there are time limits. You should contact us within one calendar month of the date of the letter that told you about our decision.

You can

 

  • ask for an explanation of how we calculated your benefit
  • ask us to look at the decision again
  • appeal against the decision
  • ask for a hearing by a tribunal, administered by the Tribunals Service

 

You can let us know that you want an explanation, disagree with a decision, or want to appeal by completing our online revision and appeal form

Frequently asked questions (FAQs)

Back to TOP

See also

Contact details