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Council Tax and Benefits information not available on eCitizen between 27 February - 6 March

Council Tax and Benefits information will not be available on the eCitizen portal between Friday 27 February - Friday 6 March due to processing for the end of the financial year.

We would like to apologise for any inconvenience this may cause.

Housing Benefit appeals

Last updated 20 November 2014

How to appeal a decision about your Housing Benefit/Council TaxBenefit.

If you disagree with a decision about your Council Tax Support (CTS), you have the right to challenge the Council's decision. There is a seperate process for this. Find out more about challenging your CTS decision.

Before making an appeal

Before you make an appeal ask the Benefits Service to give you written reasons for our decision

If you are still not satisfied with our decision, you can:

  • ask for an explanation of how we calculated your benefit
  • ask us to look at the decision again
  • appeal against the decision
  • ask for a hearing by a tribunal, administered by the Tribunals Service
    • The Tribunals Service is independent of the Council
    • You can find out more about them on their website at the HM Courts and Tribunals Service
    • You are not likely to win your appeal unless you understand the reasons for the original decision and say clearly why you disagree. It is best to get help with housing benefit appeals from an advice service or advice agency.

How to let us know that you disagree with a decision

If you disagree with a decision about your Housing Benefit, you should let us know straightaway -  there are time limits. You should contact us within one calendar month of the date of the letter that told you about our decision.

You can

  • ask for an explanation of how we calculated your benefit
  • ask us to look at the decision again
  • appeal against the decision
  • ask for a hearing by a tribunal, administered by the Tribunals Service

You can let us know that you want an explanation, disagree with a decision, or want to appeal by completing our online revision and appeal form

Frequently asked questions (FAQs)

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See also

Contact details