Contacting Waltham Forest Council
You can easily get up-to-date information about Council services on this website, by emailing Waltham Forest Direct at wfdirect@walthamforest.gov.uk, 'phoning them on 020 8496 3000, or by visiting Customer Service Centre or Leyton Library.
On the web site
The web site is available 24 hours a day and you can apply online for most services:
- You can pay your Council Tax and other bills such as business rates and rents over the web site
- You can apply for jobs
- Access library facilities - including bookings and renewals online
- You can request a service
- Or simply give us your general feedback on any issue
All these are on the do it online page which has more details
» More about Waltham Forest Council's website
By telephone
- Call Waltham Forest Direct on 020 8496 3000
- Minicom 020 8496 3010
- Fax 020 8496 3301
You can call WFD on these numbers between 8am-6pm, Monday to Friday.
An emergency-only service operates at all other times including Bank Holidays.
» More about Waltham Forest Direct call centre
In person
Customer Service Centre
- Visit our Customer Service Centre or Leyton Library
- Open 8.30am-6pm Monday to Friday and 9am-1pm on Saturday
» More about the Customer Service Centre
Council offices
Address, accessibility and opening hours for Council offices
By email
- Email Waltham Forest Direct at wfdirect@walthamforest.gov.uk
By post
If you want to contact us by post, please write direct to the service.
If you do not know the address, you can write to:
Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF
Complaints, compliments and suggestions
If you want to complain about a Council service you can use our online complaints form
The frequently asked questions section is designed to give you answers to some of the most commonly asked questions about our complaints process.
If you want to give a compliment, or make a suggestion you can use our online compliment or suggestion form
Make a Freedom of Information request
» Make a request for information under the Freedom of Information Act
Residents Charter
The Residents First Charter outlines the standards that you can expect from everyone working for the Council, whether you contact us by telephone, in writing, through our website or visit us in person.
You said, we did
We've listed comments customers made as part of the WFD shop closure consultation in summer 2011 and what we did to address them.
» More on what you said and what we did
