You are here:

Telephony issues, Friday 5 February

We are currently experiencing intermittent issues on 020 8496 3000. Our engineers are currently investigating.

You can also access Council services online. Please see our Apply, Book, Pay, Report pages.

We apologies for any inconvenience this may cause.

Council Structure

Last updated 14 December 2015

Council services are provided by seven directorates. Each directorate is made up of a number of services which are managed by a service head.

Senior officers

Senior officers and positions

Position Name
Chief Executive Martin Esom
Deputy Chief Executive of Families Linzi Roberts-Egan
Assistant Chief Executive Rhona Cadenhead
Director Finance and Chief Finance Officer John Turnbull
Chief Operating Officer Althea Loderick
Director of Neighbourhoods and Commissioning Michele Moloney
Director of Regeneration and Growth Lucy Shomali
Director of Housing and Growth Ken Jones

Council Structure Chart - Senior officers

Families Directorate

Position Name Role
Deputy Chief Executive; Families Linzi Roberts-Egan Deputy Chief Executive of Families, Adult Social Care, Children's Social Care, Education Improvement, Public Health, Early Years
Divisional Director of Children's Social Care Heather Flinders Safeguarding & Family Support, Looked After Children, Placements and Resources Service, Quality Assurance Service
Divisional Director of Adult Social Care Jana Burton Provision & Independence, Assessment & Care Management, Safeguarding & Deprivation of Liberty Safeguarding (DOLS), Learning Disabilities Service, Mental Health
Divisional Director of Education Improvement Cate Duffy School Effectiveness, Inclusion, Education Support Service, Special Educational Needs (SEN), Catering Services, Traded Services.
Interim Director of Public Health Dr Andrew Taylor Building and promoting public health, reducing smoking, obesity, alcohol and harmful behaviours, infectious diseases monitoring, sexual health services, substance misuse services, reduction of health inequalities, Child Death Overview Panel, Health and Wellbeing Board, partnerships with CCG, preparation of the Joint Strategic Needs Assessment
Divisional Director Early Help Daniel Phelps Early Help 0 -11, Early Help 11 - 18, Early Help and Troubled Families, Community Safety

Culture and Communities

Position Name Role
Assistant Chief Executive Rhona Cadenhead Assistant Chief Executive; Culture and Communities, Heritage, Policy and Public Affairs, Councillor Services
Head of Culture and Heritage Services Lorna Lee Culture and Heritage Programmes
Head of Policy and Public Affairs Sarah Finnegan Policy and Public Affairs
Head of Communications and Councillor Services Lara Cerroni Communications and Councillor Services
Deputy Head of Communications - Marketing and Insight Faye Doherty Communications and Marketing Insight
Deputy Head of Councillor Services Angela Cater Councillor Services, Mayoral Councillor Support, Councillor Enquiries, Executive Support


Position Name Role
Director Finance John Turnbull Chief Finance Officer, Finance, Accountancy, Audit and Anti-fraud, Revenues and Benefits
Deputy Chief Finance Officer Terry Borkett Financial Planning, Strategic Finance, Accountancy and Finance Transformation
Head of Revenues and Benefits Naida Russell-Stowe Revenues – Council Tax & NNDR billing and collection
Benefits – administration of Housing Benefit and Council Tax Support
Free School Meals awards
Administration of Waltham Forest Social Fund
Business Support in relation to Revenues and Benefits
Assistant Director Internal Control Ray Gard Internal Audit, Anti-fraud, Risk Management and Assurance

Operations Directorate

Position Name Role
Chief Operating Officer Althea Loderick Chief Operating Officer, Legal Services, Human Resources, ITC, Customer Operations, Transformation and Change, School Traded Services
Director of Governance and Monitoring Officer Helen Sidwell Legal Services, Electoral Services, Family and Public Law, Litigation, Commercial Law, Legal Practice Management
Head of Schools Traded Services Gerry Kemble HR Administration, Employee Relations, Statutory Services, Payroll Services, Health & Safety
Head of Human Resources Stuart Petrie Employee Relations, HR Quality Assurance, Learning & Development
Interim Chief Information Officer Paul Golland IT Change, IT Operation, ICT Architecture and Assurance
Customer and Business Operations Director Sally Hodgson Customer Service, Call Centre, Council reception services, Business Support and Registrar, Council Website
Head of Transformation and Business Change Ben Plant Transformation, Organisation Development, Business Change, Programmes and Project Management

Neighbourhoods and Commissioning

Position Name Role
Director of Neighbourhoods and Commissioning Michele Moloney Procurement, Commissioning, Service Design and Contracts, Residents Insight and Performance, Major contracts and Delivery, Highways and infrastructure, Neighbourhoods, Management, Parking and Transport, Parks and Leisure
Joint Assistant Director Procurement David Levy Procurement Management
Lead Commissioner - People Pratima Solanky Strategic Commissioning and Contracts
Lead Commissioner - Place / Head of Contracts and Delivery David Evans Contracts and Delivery

Regeneration and Growth

Position Name Role
Director of Regeneration and Growth Lucy Shomali Development and Building Control, Planning Policy and Strategy, Design and Conservation
Assistant Director Planning, Strategy and Development David Scourfield Development and Building Control, Planning Policy and Strategy, Design and Conservation
Assistant Director Investment and Delivery Vacant Skills, Investment Business and Employment, Strategic Regeneration, Sustainable Development

Housing and Growth

Position Name Role
Director of Housing and Growth Ken Jones Corporate Asset Management, Capital Programmes, Schools Delivery, Estates and Evaluation, Strategic Property Projects, Strategic Housing and Investment
Assistant Director Marina Dimopoulou Corporate Asset Management, Schools Delivery, Housing and Corporate Capital Programmes, estates Evaluation, Strategic Property, Compliance, Contracts
Assistant Director Housing Client Vacant Strategic Housing and Investment, Estate Renewal

Senior officers' salary

To increase the transparency of Council finances we will publish and update details of senior officers’ pay and expenses every year. See Council pay scales.

The Council is required under the Accounts and Audit Regulations 2011 to publish details of the number of officers with salaries of £50,000 and over. The details for 2013/14 can be found at page 69 of the Council’s Statement of Accounts on the Council Finance page.

Back to TOP

Contact details

  • Waltham Forest Council

    Waltham Forest Town Hall,
    Forest Road,
    E17 4JF
    Phone: 020 8496 3000
    Fax: 020 8496 3301