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Council Tax and Benefits information not available on eCitizen between 27 February - 6 March

Council Tax and Benefits information will not be available on the eCitizen portal between Friday 27 February - Friday 6 March due to processing for the end of the financial year.

We would like to apologise for any inconvenience this may cause.

Council structure

Last updated 29 January 2015
Council services are provided by six directorates. Each directorate is made up of a number of services, each of which is managed by a service head.

Senior officers

Senior officers and positions
Position Name
Chief Executive Martin Esom
Deputy Chief Executive of Families  Linzi Roberts-Egan
Assistant Chief Executive​ Rhona Cadenhead​
Corporate Director Finance and Procurement and Chief Finance Officer John Turnbull
Chief Operating Officer Althea Loderick
Director of Neighbourhoods and Commissioning  Michele Moloney

Executive Directorates

Families Directorate

Position Name Role
Deputy Chief Executive of Families  Linzi Roberts-Egan Deputy Chief Executive of Families

Divisional Director of Children and

Heather Flinders

Children's Safeguarding & Protection (Referral and Assessment), Children's Safeguarding & Family Support Service (Planning and Intervention), Placements and Resources Service, Children in Care, Protection, Quality Assurance Service​

Divisional Director of Adult Social Care

Senel Arkut

Provision & Independence, Assessment & Care Management, Safeguarding Adults & Deprivation of Liberty Safeguarding, Learning Disabilities Service, Mental Health

Divisional Director of Education Improvement Cate Duffy

Early Intervention and Prevention Service, Education Support Service, Education Business Management, Special Educational Needs (SEN), Suntrap Centre, School Improvement Support Service

Joint Director of Public Health​ ​Victoria Hobart
Head of Troubled Families ​Daniel Phelps

Education Welfare Service, Community Safety, Youth Offending Service, Youth Support Service

Better Care Fund Programme Director​ ​Vacant

Growth and Regeneration

Position Name Role
Divisional Director of Housing and  Development Lucy Shomali Development Management and Building Control, Planning Policy and Regeneration, Strategic Housing and Investment

Divisional Director  Property and Major Projects

Mark Tallby Assets and Capital Strategy, School Place Planning, School Organisation, Major Capital Programmes, Property, Catering Services
Divisional Director Business, Employment and Skills​ Clement Smith ​Economic Development, CLaSS, Careers Service
Assistant Director Asset Management and Delivery Marina Dimopoulou Programme Management, Service Improvement Performance, Improvement Communications
Divisional Director Housing and Community Safety​ Vacant​

Culture and Communities


Position​ ​Name ​Role
Assistant Chief Executive​ ​Rhona Cadenhead
Strategy Manager​ ​Sarah Finnegan
Overview and Scrutiny Manager​ ​Paul Rogers
Head of Cultural and Community Services​ ​Lorna Lee
Deputy Head of Stretagy and Communications​ ​Faye Doherty
Deputy Head of Stretagy and Communications​ Emily Blackshaw​
Head of Democratic Services​ ​Debra Marlow

Strategic Directorates


Position Name Role
Corporate Director Finance and Procurement John Turnbull Chief Finance Officer, Finance and Procurement
Assistant Director of Financial Planning Terry Borkett Financial Planning and Financial Management
Head of Revenues and Benefits Naida Russell-Stowe and Wendy Kow-Loomes

Revenues – Council Tax & NNDR billing and collection,
Benefits – administration of Housing Benefit and Council Tax Support,,
Free School Meals awards,
Administration of Waltham Forest Social Fund,,
Business Support in relation to Revenues and Benefits

Assistant Director Families Group Finance​ ​Vacant
Assistant Director Account Exchequer and Pensions​ ​Harry Lawson
Assistant Director of Finance, Chief Internal Auditor Ray Gard Internal audit, Anti-fraud, Risk Management and Assurance, Insurance, Scrutiny

Operations Directorate

Position Name Role
Chief Operating Officer Althea Loderick Human Resources, Health and Safety, Transformation and
Business Change, Customer and Business Support, ICT, Governance
Organisational Development, Libraries, Digital Services
Project /Programme Management Office
Director of Governance​ Daniel Fenwick​ Legal Services, Electoral Services
Family and Public Law, Litigation
Commercial Law, Legal Practice Management Team​
​Head of HR Delivery ​Gerry Kemble Transaction Team, HR Administration, HR Advisors​
​Head of Employee Relations and Policy ​Stuart Petrie ​Employee Relations, Health and Safety, HR Quality Assurance
Interin Head of Organisational Development and Transformation​ Kathryn Cook​ Organisation Development and Transformation ​
Interim Chief Information Officer ICT​ ​Paul Golland Information and Communication Technologies​
Acting Customer and Business Operations Director​ ​Sally Hodgson ​Call centre, Council receptions, face to face contacts through libraries, Council websites
Actinng Head of Transformation and Business Change​ ​Ben Plant Performance Improvement and Efficiency, Equalities, Complaints
FOI and Subject Access Requests,
Cabinet Office​

Neighbourhoods and Commissioning

Position Name Role
Director of Service Design

Michele Moloney

Cultural and Community Services, Customer Services, Performance and Improvement,
Strategy and Communications
Assistant Director Procurement and Commissioning ​ ​David Levy
Divisional Director Strategic Commissioning​ ​Pratima Solanky
Category Manager and Head of Service​ Darren Newman​
Procurement Systems Manager​ ​Yvonne Sanders


Senior officers' pay and expenses

To increase the transparency of Council finances we will publish and update details of senior officers’ pay and expenses every year every year:

We will publish:

  • Salary bands of the Council’s Chief Executive, directors and senior management grades
  • Annual expenses and, where possible, categories of expenses

Where employee's have given their consent under the Data Protection Act 1998, additional information will also be provided.

Senior management salary bands

Senior management salary bands are listed at the end of the Council pay scales.

The Council is required under the Accounts and Audit Regulations 2003 to publish details of the number of officers with salaries of £50,000 and over. The details for 2010/11 can be found at page 69 of the Council’s Statement of Accounts on the Council Finance page.

The 2003 Regulations have been amended and, in future, more specific details will have to be published. This information will be put on the website when available.

Senior officer expenses

The following information was disclosed under the Freedom of Information Act 2000 in response to a request for the salary details of officers who earned more than £100,000 in the year 2008/09. The list includes those named individuals agreed to this personal data being published. It should not be read as details of current salaries or officers within the Council.

The latest details will be published on the website after the end of the current financial year and on an annual basis each year thereafter.

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Contact details

  • Waltham Forest Council

    Waltham Forest Town Hall,
    Forest Road,
    E17 4JF
    Phone: 020 8496 3000
    Fax: 020 8496 3301