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Telephony issues, Friday 5 February

We are currently experiencing intermittent issues on 020 8496 3000. Our engineers are currently investigating.

You can also access Council services online. Please see our Apply, Book, Pay, Report pages.

We apologies for any inconvenience this may cause.

Cookies used on this website

Last updated 25 January 2016
When you visit www.walthamforest.gov.uk we use cookies to store details about your visit. We do this to:
  • Store information needed to make the website and the applications on it work properly
  • Customise the site and its services so they remember your preferences
  • Find out how people are using the site

We encourage you to accept the cookies our website uses as they are needed for the site to work for you. They also help us to improve the services the site and the Council provides you with.

What are cookies?

A cookie is a small text file stored on your computer or mobile device by a website’s server. Only the server that sets the cookie will be able to read its contents.

It contains anonymous information such as a unique identifier, the site name and some digits and numbers.

Information about your visit to our site is collected in a such a way that no-one is personally identified. And we do not associate any data gathered from the site by cookies with any information that identifies you from any source.

Controlling and deleting cookies

Please see www.aboutcookies.org for details of how to delete and control the cookies that are stored on your computer.

Websites linked to from this site

Other websites this site links to, may also make use of cookies. Please check those sites for their own cookie policy.

More information

Cookie Name Purpose More details
Civica payment facility ASP.NET_SessionId Session cookie essential for the correct functioning of the Civica payment application. It is deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site.
ASPXAUTH Whether the user's session has been authenticated. Cookie is essential for managing the security of a user's data
CookieAccepted Signals whether the user is accepting cookies from the payments system.
Children and Young People's Directory:
Information about local services for children, young people and their families
__KBCookie__/
walthamforest/fsd/

JSESSIONID
Session cookie used to maintain the user's session while they navigate through the directory. They are essential for the directory to work.
eCitizen:
Online services for benefits, council tax and business rates
UNIQUEREQID

JSESSIONID
Session cookies essential for the correct functioning of the eCitizen service. They are deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site.
eClaim:
Online application form for housing benefit, council tax benefit, free school meals & Local Housing Allowance
ASPSESSIONID Session cookie essential for the correct functioning of the eClaim system. It is deleted when you close your browser. It contains no data that could be used by other web sites or, once you have completed your payment, by this web site.
Google Analytics _utma
_utmb
_utmc
_utmz
Used to collect information about how visitors use our site. We use the information logged to Google Analytics to help us improve the site. The cookies collect anonymous information about the number of visitors to the site, where visitors have come to the site from and the pages they visited. Overview of privacy at Google

Opt-out of Google Analytics cookies
NID
PREF
Unique identifier used to store user preference information on myRingGo.
JobsGoPublic:
Council job vacancies
_aspire_session Session cookie used to maintain the user's session while they navigate through the JobsGoPublic site. It is essential for JobsGoPublic to work.
Modern.gov:
Council meetings, minutes and agendas
ASP.NET_SessionId Session cookie used to maintain the user's session while they navigate through Modern.gov. It is essential for modern.gov to work.
My Account system AWSELB "Amazon Web Services Elastic Load Balancer"
Used to direct your request to the appropriate server. No personal information is contained or used
firmstep2server Used to direct your request to the appropriate server. No personal information is stored
firmstep2session A unique identifier given to you for the duration of your site visit. It is used to ensure that you and only you are shown information relevant to you. It contains no personally identifiable information, but is temporarily linked to your user account when you log in.
ASP.NET_SessionId Session cookie used to maintain the user's session while they navigate their customer account. It is essential for modern.gov to work
PHPSESSID Same as above but unique to Self sites
Online library system ASP.NET_SessionId Session cookie used to maintain the user's session while they navigate through the library site. It is essential for the site to work.
My Place:
Location based information for local residents
uprn Used to store your location so that My Place so can customise the pages you look at on the site based on your location.
Parking ticket payment system PHPSESSID Session cookie used to maintain the user's session while they make a payment. It is essential for the payment system to work.
Planning Explorer:
Details of local planning applications
MVMSession Persistent cookie used by Planning Explorer to remember the pages and options you have selected. It is essential for Planning Explorer to work.
Ringgo:
Online parking permit system
PHPSESSID Allows a user to be recognised within a website so that changes or data selection is remembered from page to page.
RingGoSiteSelect Allows users preferred locale to be remembered.
RingGoAutoLogin Remembers user's credentials on next visit if "remember me" option is selected during login process.

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