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Telephony issues, Friday 5 February

We are currently experiencing intermittent issues on 020 8496 3000. Our engineers are currently investigating.

You can also access Council services online. Please see our Apply, Book, Pay, Report pages.

We apologies for any inconvenience this may cause.

Council housing

Apply for Council Housing

Apply for Council Housing

Complete the online self-assessment which will give you an indication of what your priority is likely to be, and whether or not you are ever likely to be housed. Please note: There are approximately 16,000 applications for every 1,000 properties let.

Bidding for properties

Once your application has been successful you can express an interest in properties through the East London Lettings website.

Housing Allocation Scheme Review 2014-15

The Council has decided to update its Housing Allocations Scheme, which sets out how the authority allocates social rented housing in the borough. Pressures on housing are greater than ever, and we now want to have another look at the scheme to ensure that it meets the needs of residents, focussing on:

  • Looking at who is eligible and who gets priority on the Housing Register (waiting list)
  • Awarding housing priority to applicants who are making a community contribution by working or volunteering
  • Transfer-led lettings - recognising the needs of existing social tenants

Our consultation survey on proposed changes closed on 11 January 2015. Thank you to everybody who took part.

Existing Council tenants

I am a leaseholder.
Information for leaseholders including terms and conditions, service charges and repairs and improvements.

Request a repair.
If your repair is an emergency, telephone Ascham Direct on 020 8496 4197. For all non-essential repairs complete the online form.

Report anti-social behaviour.
If you are experiencing unacceptable behaviour from your neighbours then contact us. If you have been physically attacked or threatened then you should call the police on 999.

Mutual exchange.
All Council and Housing Association/Trust tenants with Secure Tenancies and most Housing Association/Trust tenants with Assured Tenancies can apply to exchange their accommodation. All tenants must apply for, and obtain permission from their respective landlord(s) before going ahead with an exchange.

Tenancy succession.
When a Council tenant dies, it may be possible for a husband/wife/civil partner or other family member to take over the tenancy.

Tenants and Residents Association.
Find out more about setting up and running an Association.