The provision of public lighting is not statutory. However, local authorities do have a duty to maintain public lighting where it has been installed.
The Council’s highway maintenance group is responsible for the upkeep and repair of approximately 18,000 street lights, illuminated signs and other electrical street furniture.
Our aims
To monitor all lighting for correct operation.
To investigate all reported faults and if possible make repairs within seven days. When a fault is not the responsibility of the Council to fix, we will inform the local electricity company and monitor their performance against nationally agreed standards.
To conduct condition and assessment surveys regularly, and with the information, prepare planned renewal programs which complement with the Council's priorities.
Reporting a faulty street light
To report a damaged or faulty lamp column, make a note of the location and if possible the lamp column number. The street light number is displayed:
- About 1.5 metres (5ft) above the ground and facing towards the road
- It may contain letters as well as numbers ie 3, WF3 or 3H and sometimes they are positioned vertically.
The letter is important in identifying who is responsible for the repair
Then fill in the on-line form or contact Waltham Forest Direct on 020 8496 3000
Contact us
Public Realm
Environment and Regeneration
Low Hall
Argall Avenue
London E10 7AS
Email wfdirect@walthamforest.gov.uk
Tel 020 8496 3000
