If you suspect your vehicle may have been removed, you should contact TRACE 020 7747 4747, who can confirm if your vehicle has been removed to a pound, and give details of location for its release.

Representations against a clamp or removal

If you think you should not have been clamped or removed because you had exceptional reasons for parking where you did you should make a representation. Before a representation can be made, the clamp or pound release fees/storage charges along with any relevant Penalty Charge Notice have to be paid. Your representation must be received within 28 days of your vehicle being released. Once the challenge is received the London Borough of Waltham Forest must respond fully within 56 days.

What happens next?

  • Once we have received your letter, we will consider your case.
  • If we accept your challenge, we will refund of the amount paid – NB If the payment was made by credit/debit we have to pay refund to the same card.
  • If the challenge is rejected you will receive a formal ‘Rejection letter’, attached will be a form which you gives instructions on ‘Your Right to Appeal’. This form should be submitted to the Parking and Traffic Appeals Service.

Parking and traffic appeals service

  • This is an independent organisation. An experienced lawyer will look into your case.
  • You will not have to pay to appeal to the Parking Appeals Service. You can go to the hearing if you want.
  • Their decision is final, and we must both accept it.

Please complete the online Representation form:

Please note that our response will be sent by Royal Mail.

Or write to:

Waltham Forest
Parking Section
PO Box 54410
London E10 7YS

The Council's parking contractor NCP are now removing and clamping illegally parked vehicles from the Borough streets and in Council car parks.

NCP North London Car Pound is located at:

Stonehill Industrial Park
Harbet Road
Edmonton
London
N18 3HQ
Tel 0845 331 2392 and select Option 1
Fax 020 8808 2966

Opening hours

Monday-Saturday: 7am-12am

Sunday: 8am - 8pm

Excluding public holidays

Out of hours release: 0845 331 2392 and select option 1

Accepted methods of payment: Cash, Cheque, Credit/debit cards

Identification

Identification required for release:

Proof of id and ownership

Charges

The charges relating to these operations are standard throughout London and are approved by the Mayor of London

Penalty charge notice (PCN) plus:

  • Release from clamp: £70 and Penalty Charge Notice
  • Release from pound: £200 and Penalty Charge Notice
  • Storage charge at pound: £40 per day
  • Vehicle disposal from pound: £70

Contact us

Waltham Forest Parking Group
PO Box 54410
Parking Section
LONDON  E10 7YS

Tel 020 8496 3000
Email parking.services@walthamforest.gov.uk