Ascham Homes maintains your home with their repairs partner Kier Building Maintenance, on behalf of the landlord, Waltham Forest Council. They are responsible for maintaining many parts of your home and your estate or block. They have to maintain the structure and outside of all buildings, including the drains and gutters.
They will only carry out those repairs that landlords must carry out by law. Please help them to help you by allowing staff into your home to complete repairs. If you do not allow them into your home, they may take legal action against you for breaking your tenancy agreement. If they carry out a repair that you are responsible for, or you have caused, for example if you lose your front door key and they have to force entry, or cause damage to your home, they may charge you for the cost of the job before they start it, including an administration charge. You may be able to reclaim the cost of a rechargeable repair through your contents insurance. It's up to you to check your policy details to see if you are covered for accidental damage.
Once you have applied to buy your property under the Right to Buy scheme, Ascham Homes will only carry out repairs as defined by Section 11 of the Landlord and Tenant Act 1985. These include repairs to the structure and outside of the premises. It also covers repairs needed to the heating, water supply and toilet systems.
How to report repairs
Tenants can report day to day repairs in their homes through Ascham Direct, their telephone service centre or face to face as follows:
Ascham Homes Direct
Willow House
869 Forest Road
Walthamstow
E17 4UH
(map)
Tel 020 8496 4197
Email direct@aschamhomes.org.uk
Opening hours
The office is open 9am-5pm, Monday-Friday
Customer service advisors are available to telephone between 8am–6pm, Monday-Friday
For emergencies outside these hours please call: 020 8226 2631
More information
For more information about the repairs process and responsibilities please visit the repairs section of the Ascham Homes website.
