Activating your online account

This page explains how to use your PIN number to activate your online Council Tax or Business Rates account and turn on e-billing.

You need to have registered for e-billing.
Once we receive your registration, we will post your PIN number to you. You will need this to activate your online account.
When you get your PIN, please log in and follow the instructions below.

Select Council Tax or Business Rates
Select View your account and bill details
Enter the username and password you originally registered with
Enter your Council Tax or Business Rates account number, along with the PIN number you received in the post
Then click on submit

Select the account period you wish to view from the drop down list, and then click on the GO button.

From the account summary page, select e-billing sign up
Read and accept the terms and conditions
Select your name from the drop down list at the bottom of the page, then make sure the status is showing as Email via URL link
Enter the email address that you want the bill notification to be sent to (you will need to enter your email address twice)
We will then send you an email to verify the address
When you receive the email, click on the link in it. This will activate e-billing on your account.

More information

If you have any problems accessing your account information or signing up for e-billing, please contact us at Ecitizen.revenueservices@walthamforest.gov.uk.