Welcome to the interactive services for Council Tax and Business Rates. These services have been introduced to let you access information about your account online, such as your balance and details of recent payments. You can also sign up for e-billing to receive your bills via a secure link to our website.
New customers
Register to view your account
To view your account, please register below, then request a PIN number. The PIN number will be sent to you in the post to ensure your security. You will need to activate your PIN to view your account and to register for e-billing.
» Register here and request your PIN
Once you have received your PIN
Once you have received your PIN number through the post, please see how to activate your online account, then log in below.
By submitting a request for this service, you are agreeing to notify the Council of the following:
- if your email address changes
- if you no longer have internet access, or
- if you no longer want this service.
Existing customers
» Log in here to activate and view your account
Billing information
The following information forms part of your bill so please read it. We will let you know where to access this information every time we send you a bill.
- Council Tax
- Your Guide to Council Tax 2008/09 (PDF) (524Kb)
- Leader's letter to residents (PDF) (109KB)
- Council Tax - how to contact us, paying the bill, translations (164KB, PDF) (from the back of printed bills)
- Business Rates
- Council Tax and Business Rates
Some of these documents are produced in PDF format . To view them you may need to download a free copy of Adobe Acrobat Reader.
Your Council Tax information and Data Protection
Any information we hold about you will be used for the purposes of billing, collection and recovery of Council Tax and for the Council to carry out and perform its duties. It may also be shared with internal departments and other organisations for these purposes and may be used for the prevention and detection of crime.
» More about Data Protection
More information
- Frequently Asked Questions about e-billing
- If you have any queries about e-billing that are not answered on the FAQ page above, please email ecitizen.revenueservices@walthamforest.gov.uk.
- General information about Council Tax
- General information about Business Rates
- If you have any general queries about Council Tax or Business Rates that are not answered in the pages above, please contact Waltham Forest Direct on 020 8496 3000
- Council Tax Benefit and Housing Benefit
