Welcome to the self-service page for Council Tax and Business Rates. This service lets you look up information about your account online, such as your balance and details of recent payments. You can also sign up for e-billing to receive your bills via a secure link to our website.
Please note that, if you have more than one account number (perhaps because you have moved), you do not need to register more than once. Simply log in to your original account, select 'My Profile', then 'Interactive Services', then 'Request a PIN' for your other account(s).
This also applies if you require access for a different service (for example, Housing and Council Tax Benefit self-service).
New customers
Register to view your account
To view your account, please register below, and request a Personal Identification Number (PIN) . The PIN will normally be sent within 2 working days to the email address you register with. Otherwise, it will be sent to you in the post.
Be sure to make a record of the user name and password you choose when you register. You will need these to activate your PIN to view your account and/or to register for e-billing.
» Register here and request your PIN
Once you have received your PIN
Once you have received your PIN, please see how to activate your online account, then log in below.
By submitting a request for this service, you are agreeing to notify the Revenues and Benefits service of the following:
- If your email address changes
- If you no longer have internet access, or
- If you no longer want this service
Existing customers
» Log in here to activate and view your account
Billing information
The following information forms part of your bill so please read it. We will let you know where to access this information every time we send you a bill.
Council Tax
- Your guide to Council Tax, 2011/12 (794B PDF file)
- Leader's letter to residents (68KB PDF file)
- Council Tax - how to contact us, paying the bill, translations (36KB PDF file, from the back of printed bills)
Business Rates
- Your guide to Business Rates 2011/12 (736B PDF file)
- Business Rates how to contact us, explanatory notes (50KB PDF file, from the back of printed bills)
- Crossrail Business Rate supplement (20KB PDF file)
- Small Business Rate Relief online application form
- The Valuation Office Agency (VOA) have produced a fact sheet about the 2010 re-evaluation. Further information is available on the VOA website www.voa.gov.uk/2010
Council Tax and Business Rates
- Translation request (44KB PDF file)
To view PDF documents you may need to install Adobe Acrobat Reader.
Your Council Tax information and Data Protection
Any information we hold about you will be used for the purposes of billing, collection and recovery of Council Tax and for the Council to carry out and perform its duties. It may also be shared with internal departments and other organisations for these purposes and may be used for the prevention and detection of crime.
» More about Data Protection
More information
- Frequently Asked Questions about e-billing
- If you have any queries about e-billing that are not answered on the FAQ page above, please email ecitizen.revenueservices@walthamforest.gov.uk.
- General information about Council Tax
- General information about Business Rates
- If you have any general queries about Council Tax or Business Rates that are not answered in the pages above, please contact Waltham Forest Direct on 020 8496 3000
- Council Tax Benefit and Housing Benefit
