Council services online
Welcome to Waltham Forest's online services page. Click on the links below for a range of services including online payments and balances, enquiries, report a street problem, or to comment on our services.
Online payments
If you decide to stop processing your payment part-way through, or if the online payment fails, your payment details will not be taken.
If you have any queries about making an online payment, please see our Frequently Asked Questions, or phone Waltham Forest Direct on 020 8496 3000.
Additional security checks are now required on all card payments. This is to reduce any possible fraudulent use of cards for on-line transactions. These checks mean you may now be asked 2 additional questions to confirm your payment:
- The three digit security code on the signature strip on the back of your card. This is mandatory for all payments
- Your Verisecure password. This only applies to those cardholders who have signed up to Verisecure
Paying online
(see below for paying Council Tax or Business Rates by direct debit)
- Parking Penalty Charge Notices
for penalty notices issued for parking, bus lane and moving traffic violations - All other payments except parking (see above).
These include:
- Business Rates
- Commercial rents
- Council Tax
- General invoices
- Housing rents
- Repaying Housing Benefit overpayments
- Other payments - these include:
- Allotments
- Electoral Services
- Fixed Penalty Notices for environmental issues (dog fouling, litter, etc)
- Freedom of Information
- Green Space sports field hire
- Green Space service adopt a tree
- Graffiti removal (commercial premises)
- Highways
- Library service
- Licensing
- MOT
- Music service
- Pre development planning advice
- Trade waste bags
- Weighbridge Operators Licence
- Frequently Asked Questions about Online Payments
Jobs and vacancies
Council Tax
- E-Billing - to view your Council Tax account online, including your balance, and recent bills and payments
- Set up a Direct Debit online for Council Tax
- Check which Council Tax band a residential property is in
- Enquiry form to contact Council Tax
- Pay online - see above
- See also Benefits below
Housing
- Private Sector Lettings and Rent Deposit Scheme property registration form
- See also Benefits below
- OneCard - for paying your rent and council tax (council tenants only at present)
Business Rates
- E-Billing - view your account, and recent bills and payments online
- Set up a Direct Debit online for Business Rates
- Check the rateable value of a business property
- Enquiry form to contact the Business Rates Service
- Pay online - see above
Benefits
- Housing Benefit/Council Tax Benefit calculator
- Apply online for Housing Benefit and/or Council Tax Benefit (online Benefit claim form)
- Enquiry form to contact the Benefits Service
- Repaying Housing Benefit overpayments
Events
Leisure
Parking
- Paying a parking Penalty Charge Notice
- Informal parking challenge: pre-Notice to Owner
- Parking challenge: clamp or removal
- Parking dispensation application
- Formal representation following receipt of Notice to Owner
- Parking suspension application
- Moving traffic contraventions
Reporting street problems
- Abandoned/untaxed vehicles reporting
- Blocked/broken road drain reporting
- Dead animal reporting
- Dog fouling reporting
- Flytipping and dumped materials reporting
- Full litter bins reporting
- Graffiti reporting
- Highway obstruction reporting
- Light nuisance reporting
- Litter in the street reporting
- Missed recycling collection reporting
- Missed refuse collection reporting
- Noise nuisance problem reporting
- Overhanging vegetation reporting
- Pavement defect reporting
- Pothole in road reporting
- Street light defect reporting
- Other reporting
Requests for service
- Assisted collection request
- Black recycling box request form
- General service request form
- Green waste containers request form
