Council services online
Welcome to Waltham Forest's online services page. Click on the links below for a range of services including online payments and balances, enquiries, report a street problem, or to comment on our services.
Online payments
- If you decide to stop processing your payment part-way through, or if the online payment fails, your payment details will not be taken.
- If you have any queries about making an online payment, please see our Frequently Asked Questions, or phone Waltham Forest Direct on 020 8496 3000.
- Additional security checks are now required on all card payments. This is to reduce any
possible fraudulent use of cards for on-line transactions. These checks mean you may now be asked 2
additional questions to confirm your payment:
- The three digit security code on the signature strip on the back of your card. This is mandatory for all payments.
- Your Verisecure password. This only applies to those cardholders who have signed up to Verisecure.
Paying online
(see below for paying Council Tax or Business Rates by direct debit)
- Parking Penalty Charge Notices
for penalty notices issued for parking, bus lane and moving traffic violations
- All other payments except parking (see above).
These include:
- Business Rates
- Commercial rents
- Council Tax
- General invoices
- Housing rents
- Repaying Housing Benefit overpayments
- Other payments - these include:
- Allotments
- Electoral Services
- Fixed Penalty Notices for environmental issues (dog fouling, litter, etc)
- Freedom of Information
- Green Space sports field hire
- Green Space service adopt a tree
- Graffiti removal (commercial premises)
- Highways
- Library service
- Licensing
- MOT
- Music service
- Pre development planning advice
- Trade waste bags
- Weighbridge Operators Licence
- Frequently Asked Questions about Online Payments
Jobs and vacancies
Council Tax
- E-Billing - to view your Council Tax account online, including your balance, and recent bills and payments
- Set up a Direct Debit online for Council Tax
- Check which Council Tax band a residential property is in
- Enquiry form to contact Council Tax
- Pay online - see above
- See also Benefits below
Housing
- Private Sector Lettings and Rent Deposit Scheme property registration form
- See also Benefits below
- Onecard - for paying your rent and council tax (council tenants only at present)
Business Rates
- E-Billing - view your account, and recent bills and payments online
- Set up a Direct Debit online for Business Rates
- Check the rateable value of a business property
- Enquiry form to contact the Business Rates Service
- Pay online - see above
Benefits
- Housing Benefit/Council Tax Benefit calculator
- Apply online for Housing Benefit and/or Council Tax Benefit (online Benefit claim form)
- Enquiry form to contact the Benefits Service
- Repaying Housing Benefit overpayments
Events
Leisure
Parking
- Paying a parking Penalty Charge Notice
- Informal parking challenge: pre-Notice to Owner
- Parking challenge: clamp or removal
- Parking dispensation application
- Formal representation following receipt of Notice to Owner
- Parking suspension application
- Moving traffic contraventions
Reporting street problems
- Abandoned/untaxed vehicles reporting
- Blocked/broken road drain reporting
- Dead animal reporting
- Dog fouling reporting
- Flytipping and dumped materials reporting
- Full litter bins reporting
- Graffiti reporting
- Highway obstruction reporting
- Light nuisance reporting
- Litter in the street reporting
- Missed recycling collection reporting
- Missed refuse collection reporting
- Noise nuisance problem reporting
- Overhanging vegetation reporting
- Pavement defect reporting
- Pothole in road reporting
- Street light defect reporting
- Other reporting
Requests for service
- Assisted collection request
- Black recycling box request form
- General service request form
- Green waste containers request form
