• Allotments
    Fees, waiting lists, what to grow, plot sizes
  • Bereavement
    How to find a grave, paying for a grave, repatriation of bodies
  • Birth, death,marriage certificates
    How to get replacement certificates, fees, Nationality Checking Service
  • Building Control
    Building regulation applications, exemptions, fees, planing applications
  • Business Improvement Districts
    BID investment payments, empty properties, exemptions
  • Community Engagement
    What Community Engagement is, how the Council engages with you, how you can you get involved
  • Community Payback
    What is it, which offenders are involved, scheme objectives
  • Community Toilet Scheme
    What the Scheme is, how businesses get involved, locations of toilets
  • Compulsory recycling
    Items to be included in the black box, collection days, locations of recycling centres
  • Controlled Parking Zones
    Consultations on traffic schemes, residential and business permits, fees
  • Coram Family Assessment Service
    What the service does, why you have been referred to them, what it means for you and your children
  • Council Tax
    Council Tax Benefit, paying by Direct Debit,
  • Data Protection Act
    Regarding Children and Young People, Council Tax, CCTV, Electoral Register, disclosures to police
  • Ebilling
    Electronic billing explained, registering, managing your account
  • Elections
    Polling stations, polling cards, voting, candidates, election results
  • Graffiti
    Definition of graffiti, payment for removal by businesses, reporting graffiti
  • Green Garden Waste
    Brown bin collections, kitchen caddies, food waste
  • Mixed recycling
    What can be recycled, what to do if you are elderly or disabled, bins, bags and boxes
  • Licensing Act
    What does the Act cover, what are exemptions to the Act, what is a licensing policy
  • Local Land Charges
    Fees, how long the search take, what forms are required
  • OneCard
    Paying for Council Tax, ordering a new or replacement card, sharing your OneCard
  • OneCard in schools
    What is it used for, topping up the account, paying for school meals, lost cards
  • Online payments
    Security, paying by Direct Debit, what to do if your card is refused
  • Performance Indicators
    What is the Audit Commission, how PIs are measured and set
  • Scores on the Doors
    How to access Scores on the Doors, benefits to the public
  • SEN Transport services
    Journey times, assembly points, children using medication
  • Stray dogs
    What happens to the dogs, how owners get their dogs back, why strays need to be dealt with
  • Trees
    Overgrown trees, Tree Preservation Orders, dangerous trees