The Council's Complaints Scheme contains information about how to complain about Council services, who to complain to, as well as an interactive Complaints form.

Translations

The Council's "Comments, Compliments and Complaints" booklet (English - DOC format) (English - PDF format) has been translated into the languages below, which are available in various formats.

Revenues and Benefits complaints

Complaints about Revenues and Benefits are dealt with under the Council's Complaints Scheme. However, this page has additional information on comments, compliments and complaints about Revenues and Benefits.

Social Services complaints

As well as the Council's Complaints Scheme, there is a Statutory Complaints Scheme for Social Services. Anyone who uses the services provided by Social Services can make a complaint under this scheme.

Contacting the Council

You can contact the Council through the Waltham Forest Direct telephone contact centre or First Stop Shop.