Complaints officers in Waltham Forest Council

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Contact details

Every department in the Council has a complaints officer for that service:

If you are unsure which service area your complaint is linked to, please see the Council Structure

If you have a complaint about the conduct of a Councillor or Member, please visit our complaints and investigations page where you will find more information and a complaints form.

Other useful contacts

Complaints contacts
Contact details	Area covered
Ascham Homes
Wood Street Shop Front Wood Street E17 3JU Customer Support Team Leader Tel 020 8496 3000 Email complain@aschamhomes.org.uk	Ascham Direct Community development Decent Homes Estate Services (caretaking and ground maintenance) Former tenant debt recovery Rents Repairs and maintenance Right to Buy Tenancy enforcement Towaway (clamping on housing land)
People, Policy and Performance
Town Hall Forest Road Walthamstow E17 4JF Tel 020 8496 3000 Email councilcomplaints@walthamforest.gov.uk	Community Complaints Community Strategy Corporate Communications Corporate Complaints Diversty and equalities Local Strategic Partnerships Policy and Partnerships Voluntary sector development
Strategic Directorate - Finance excluding Revenue and Benefits
Town Hall Forest Road Walthamstow E17 4JF Tel 020 8496 3000 Email councilcomplaints@walthamforest.gov.uk	Facilities managment Finance Insurance Internal audit and anti fraud Procurement and purchasing Receiverships
Strategic Directorate - Governance and Law
Town Hall Forest Road Walthamstow E17 4JF Tel 020 8496 3000 Email councilcomplaints@walthamforest.gov.uk	Data Protection Electoral registration Freedom of Information Land charges Legal
Education - VT Education
Education Centre Queens Road E17 4QF Tel 020 8496 3000 Email customercare.wf@vtplc.com	All education matters except school complaints
Environment and Regeneration
Sycamore House Town Hall Forest Road Walthamstow E17 4JF Tel 020 8496 3000 Email environmental.services@walthamforest.gov.uk	Allotments Building control Cashiers Community safety Consumer protection Economic development Engineering design Environmental health Greenspace Highways Olympics Team Parks and open spaces Planning Recycling Refuse collection Regeneration Street cleaning Street lighting Trading Standards Waltham Forest Direct call centre Waltham Forest Direct shops
Housing Services
Cedar Wood House Fulbourne Road Walthamstow E17 4GG Tel 020 8496 3000 Email hsg.complaints@walthamforest.gov.uk	Re-housing Homelessness Home ownership Private sector leasing Sheltered housing Temporary housing Private Sector Leasing scheme Choice based lettings Empty properties Ayslum seekers Supporting people Home ownership
Children and Young People Services
Unit 7 Silverbirch House Uplands Business Park Blackhorse Lane Walthamstow E17 5SD Tel 020 8496 3000 Email councilcomplaints@walthamforest.gov.uk	Children's Social Work Service Children in need (under 18) Children under 18 who are looked after by Waltham Forest Children over 18 who are care leavers or were looked after by Waltham Forest Services for children with disabilities and their families Child Protection Services First Response Fostering and Adoption services Early Years and Play (Extended Services) Children centres Music Service Special education needs Safeguarding and intervention Suntrap Youth support service Youth Offending Team
Revenues and Benefits Service
Revenues and Benefits Service London Borough of Waltham Forest PO Box 856 London E17 9PN Complaints Manager Tel 020 8496 3000 Email councilcomplaint@walthamforest.gov.uk	Housing Benefit Benefit overpayments Council Tax Benefit National Non Domestic Rates (Business Rates) See also Benefit Appeals
Adults and Community Services
Unit 7 Silver Birch House Uplands Business Park Blackhorse Lane Walthamstow E17 5SD Social Services Complaints Manager Tel 020 8496 3000 Email adultservicescomplaints@walthamforest.gov.uk	Adults Social Work Service Occupational therapy Home care Day centres for people with physical and learning disabilities that are run by the Council Mobility services (Taxicards, Blue Badges, etc) Libraries Arts Events Sports and Leisure CLaSS (Community Learning and Adult Education Services)

Other useful contacts

Local Government Ombudsman

The Ombudsman is independent and will investigate claims of maladministration (ie. delay, procedures not being followed or unfair treatment) The Ombudsman will investigate if there is evidence of injustice such as financial loss, distress caused or failure to provide a service.

The Ombudsman will not investigate if the Council has not had a chance to deal with the complaint or if you have an appeal route via another mechanism such as to a tribunal.

Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

Tel 0845 602 1983
Email advice@lgo.org.uk
Web www.lgo.org.uk

Parking Appeals Service

The Parking Appeals Service gives motorists an opportunity to challenge a decision by a council that they are liable to pay a parking penalty. Last year, they dealt with over 30,000 appeals.

Web www.parkingandtrafficappeals.gov.uk

Trading Standards Central

Trading Standards Central is a one-stop shop for consumer protection information in the UK. This site provides a wealth of information for consumers and businesses, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations.

Web www.tradingstandards.gov.uk

ALERT

This agency addresses issues of harassment, discrimination and violence. If you are a victim of harassment, discrimination or violence please contact:

ALERT
Community Place
806 High Road
Leyton E10 6AE

Tel 020 8539 3007

Citizen Advice Bureau Walthamstow

Help and advice with most problems, including debt counselling, consumer issues, benefits, housing, employment legal advice and immigration.

167 Hoe Street
Walthamstow E17

Tel 0870 126 4026

Other advice agencies

For more information

For information on the contents of these pages, please contact the Council's Corporate Complaints Manager:

Jacquelyn Adams, Corporate Complaints Manager
People, Policy and Performance
Waltham Forest Town Hall,
Forest Road
Walthamstow E17 4JF

Tel 020 8496 4210
Email Send an email to the Council Complaints Unit