Complaints Booklet
The Complaints booklet (PDF - 617KB) contains the following sections:
- Introduction
- Definition of complaint
- Who can complain?
- How can you complain?
- Anonymous complaints
- Advocates
- How we aim to deal with your complaint
- Meeting your rights as a service user
- Principles of the Complaints Procedure
- What Complaints staff will do
- Letting you know
- Help us to help you
- Dealing with Complaints by Service Area
- Vexatious complaints
- Misconduct by Council staff
- Special cases
- Complaints by Councillors and Members of Parliament
- Remedies
- Reporting allegation of fraud or 'whistle-blowing'
- Council Complaints Contacts
- Other useful contacts
