Customer Care
At Revenue and Benefits Service we want to provide the best quality services we possibly can for everyone. We are committed to providing services that are fair, friendly, and efficient and that exceed your expectations. Our customers always come first in any actions that we take, and any decisions that we make.
We therefore welcome all comments on the services that we provide, good or bad, as it helps us to learn about what you want and expect from us. However, if you are not happy with our services, we need to know so that we can take action to put the problem right and try to prevent it from happening again.
Comments and Compliments
How do I make a compliment or comment about the Revenues and Benefits Service?
If you want to compliment us or make a comment on our service, you can:
- write to the Customer Services Manager. The address is on the Revenues and Benefits Contacts page.
- you can phone us on 020 8496 3000
- you can use our online enquiries form or
- you can email your comments or compliments to revenue.services@walthamforest.gov.uk.
What happens next?
- We will pass any compliments about members of staff on to them.
- We will look carefully at all your comments and suggestions and if appropriate we will act upon them.
- We will write to thank you for your views.
Complaints
What should I do if I am unhappy with one of your services?
You may want to complain if you think that:
- We have done something we should not have done
- We have not done something you think we should have done
- We have done something in the wrong way or made a mistake, or
- We could improve our service
You can complain by:
- Speaking to a member of staff from the section the complaint relates to, either by phoning the office or by visiting our reception.
- You should do this first, as they may be able to deal with your complaint fully and take action to put things right at the time you are making the complaint.
- If this is not possible they will write down the details of your complaint and pass it to the appropriate person to respond.
- We treat complaints that are made on the telephone or in person at our reception equally as important as complaints that are made in writing.
- Using our Online Complaints Form.
- Writing to the Complaints and Quality Manager. The address is given on the Revenues and Benefits Contact Page.
How does the Council's Complaints Scheme work?
Full details of how our complaints scheme works, and what to do if you are not satisfied with the reply, are given on the Comments and Complaints Page.
