Before making an appeal
Before you make an appeal you should:
- ask the Benefits Service to give you written reasons for their decision.
If you are still not satisfied with their decision you can:
- ask for an ‘internal review’ by the Benefits Service
- ask for a hearing by a tribunal, administered by the Appeals Service Agency.
- The Appeals Service Agency is independent of the Council
- You can find out more about them on their website at www.appeals-service.gov.uk (external)
You are not likely to win your appeal unless you understand the reasons for the original decision and say clearly why you disagree. It is best to get help with HB/CTB appeals from an advice service.
How to make your appeal
If you disagree with a decision about your Housing Benefit (HB) or your Council Tax Benefit (CTB), you have the right to appeal but there are time limits. You should put any appeal in writing, and keep copies of your letters.
The A1 Appeal Form is available in Word 
or PDF format . (You may need to download a free copy of Adobe Acrobat Reader to view this document.)
More information
There is some more information on the website of the Department of Work and Pensions website at www.dwp.gov.uk (external)
Contact us
Please contact the Revenues and Benefits Service if you have any queries.
If you are a Council Tenant, you can also contact:
Housing Advice Unit
Housing Services
Cedar Wood House
2d Fulbourne Road
Walthamstow E17 4GG (map)
Tel: 020 8496 3000
