- What is Council Tax Benefit?
- Main Council Tax Benefit
- Second Adult Rebate
- How to apply for Council Tax Benefit
- Excess Benefit (or "overpaid" Council Tax Benefit)
- Council Tax Benefit Appeals
What is Council Tax Benefit?
Council Tax Benefit is a Government scheme to help people pay their council tax if they are on a low income or get some state benefits:
- People on income-based Jobseekers’ Allowance, Income Support or Passported Pension Credit, will not normally pay Council Tax if they make a claim for Council Tax Benefit, unless they have other adults living with them
- People on low incomes will have their bills reduced
In some cases, you can have your bill reduced, regardless of your own circumstances (including earnings and savings) if someone else who lives with you gets certain benefits or is on a low income. This is called Second Adult Rebate
How is it paid?
Your Council Tax Benefit is automatically taken off your Council Tax bill, and any Council Tax payments may be reduced accordingly.
» More about how we pay benefits
Who can claim?
You can claim Council Tax Benefit if you are the person (or one of the people) who is responsible for paying the Council Tax on your home.
Main Council Tax Benefit
This is paid to people on benefit or a low income, who are responsible for paying the Council Tax. If you are in receipt of income based Jobseekers Allowance, Income Support or Passported Pension Credit you will not have to pay Council Tax if you make a claim for benefit. However, your benefit may be reduced if you have other adults sharing your home.
The amount of benefit you can get also depends on how much money you have coming in, the amount of Council Tax you have to pay, the amount of money you need to live on and whether other adults share your home.
You cannot normally get main Council Tax Benefit if you have savings of £16,000 or more, but some pensioners are excluded from this rule. Please contact the Revenues and Benefits Service for more details.
Second Adult Rebate
Even if you are not on a low income, you can claim second adult rebate if you are responsible for the Council Tax and you share your home with one or more adults who are:
- over 18 and not paying you rent; and
- not your spouse or partner, and
- they are not responsible for paying the Council Tax, and
- they get certain benefits such as job seekers allowance or income support, or they are on a low income.
Your own income and savings are not taken into account.
You could qualify for up to 25% off your Council Tax bill.
Second Adult Rebate can only be paid if the circumstances described above apply and you are the only person who is responsible for paying the Council Tax (unless the other responsible person(s) is/are not counted for Council Tax purposes).
How to Apply for Council Tax Benefit or Second Adult Rebate
You can apply in the following ways:
- Apply online for Housing Benefit or Council Tax Benefit using our interactive claim form
- Phone us - just call the Benefits Service on 020 8496 8550 (this number is only for making a new claim for benefit or reporting a change in circumstances). We can take your claim over the telephone and make an appointment for you to bring your evidence in.
- Visit a Waltham Forest Direct (WFD) shop (Monday - Friday, 8.30am - 6pm) and we'll help you apply there and then.
- The shops are busiest all day on Mondays and Tuesdays and between 12-3pm on other days. Enjoy a shorter waiting time by coming in during our less busy periods.
- Print out an application form for Housing Benefit/Council Tax Benefit (PDF1.5 MB) then fill it in and return it to us with your evidence.
- You can get an application form from the Revenues and Benefits Service or pick one up at one of our Waltham Forest Direct Shops. Just fill it in, sign it, and return it to us with your evidence.
- Evidence you will need to show us.
- Estimate how much you may get with the Online Benefits calculator.
Start date
Your entitlement will usually start from the Monday after we receive your form, or after you first contacted us asking to claim (but you must get your completed form to us within a month of contacting us).
If you delay, you may receive less money. So if you think you might be entitled to benefit, please make a claim as soon as possible so you don't lose out.
Backdating
Sometimes we can pay benefit from an earlier date if you have continuous good reason for not claiming earlier. If you want us to consider paying your benefit from an earlier date, tell us when you want benefit paid from and why you did not claim earlier.
Excess (or Overpaid) Council Tax Benefit
If you are paid too much Council Tax Benefit (CTB), it is called Excess Benefit. If Excess Benefit occurs, we will write and tell you. The letter will explain:
- why we gave you too much benefit
- how much the amount of excess benefit is
- if you have to pay back the amount
- how you can appeal if you think this is wrong
In most cases, this will change the amount of Council Tax you have to pay. If so, we will send you a revised Council Tax bill showing your new payments.
